Summary
Work History
Education
Skills
Timeline
Generic

Delia Gonzalez

Dallas,Texas

Summary

Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Motivated and disciplined with solid background of success in call center environments. Successful at satisfying customers while maintaining strict productivity and accuracy standards.

Work History

Call Center Representative

02.2023 - 03.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier

Fox Gastion
04.2020 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.


Education

South Oak Cliff High School
Dallas, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Customer service excellence
  • Professionalism and courtesy
  • Customer support
  • Problem-solving skills
  • Call center customer service

Timeline

Call Center Representative

02.2023 - 03.2024

Cashier

Fox Gastion
04.2020 - 01.2023

South Oak Cliff High School
Delia Gonzalez