Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Vinita Rockwell

Oklahoma City,United States

Summary

Efficient, knowledgeable, and organized Front End Supervisor very hands-on in pitching in to move customer lines and deliver excellent service. Teach new cashiers how to process transactions and bag customer orders. Understand needs of customers, apply excellent listening skills, and provide solutions to problems with aim of maintaining customer loyalty and retention. Hardworking Cashier focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Consistently meets and exceeds measurable sales goals while building meaningful customer relationships. Works well in a team-oriented environment and is skilled in upselling and suggestive selling techniques. Possesses excellent communication skills and is able to adapt to any situation to ensure a positive customer experience. Passionate about achieving success through dedication, hard work, and exceptional customer service.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Furniture Care Protection
06.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Sales Associate

EarthBound Trading Company
03.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Call representative

Caption Call
- 01.2022
  • 2 months 2022

Front End Manager/ Cashier

Uptown Grocery
08.2018 - 01.2021
  • Checking out customers
  • Refilling grab and go
  • Monitoring the breaks of cashiers
  • Keeping registers and areas clean
  • Controlled shrinkage by observing cashier operations and customer behaviors.
  • Moving different areas around the store
  • Stocking
  • Online Shopping
  • Bakery
  • Deli
  • Dairy and Frozen Department
  • Assisted cashiers in providing credits or refunds to customers
  • Trained new employees in all aspects of office practices and procedures
  • Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times
  • Scheduled front end to meet needs of business and keep team efficient

Education

Certificate of Training - Digital Cinema and Web Specialist

Metro Technology Center
OKLAHOMA CITY, OK

3D Animation

Full Sail University
3300 University Blvd, Winter Park, FL 32792
08-2028

High School Diploma - undefined

Centennial High School
OKLAHOMA CITY, OK
05.2016

Skills

  • Front end organization
  • Attendance documentation
  • Manager training
  • Team player
  • Technical experience
  • Ability to Multitask
  • Flexibility
  • Positive attitude
  • Product knowledge
  • Sales skills
  • Call experience
  • Cashier training
  • Cash register operation
  • Customer service
  • Training and development
  • Customer service excellence
  • Conflict resolution
  • Customer support
  • Problem-solving skills
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Call center operations

Languages

English
Native or Bilingual

Interests

  • Mindfulness Practices
  • I participate in low-impact exercises to strengthen core muscles
  • Regularly practice mindfulness and meditation for overall wellness
  • Swimming
  • Gym Workouts
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Drawing and Painting
  • Creative Writing
  • I like trying new recipes and food trends
  • Digital Art and Animation
  • Video Game Design
  • Video Gaming

Timeline

Call Center Representative

Furniture Care Protection
06.2023 - Current

Sales Associate

EarthBound Trading Company
03.2022 - 01.2023

Front End Manager/ Cashier

Uptown Grocery
08.2018 - 01.2021

Call representative

Caption Call
- 01.2022

High School Diploma - undefined

Centennial High School

Certificate of Training - Digital Cinema and Web Specialist

Metro Technology Center

3D Animation

Full Sail University
Vinita Rockwell