Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Jackson

Evanston,IL

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

AT&T
Chicago, IL
01.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Dishwasher

People Ready Temp Agency
Chicago, IL
03.2018 - 04.2018
  • Assist public at food center ensuring safety and support of clients
  • Crowd control and service management.

Dishwasher

Nothing Bundt Cakes
Chicago
10.2016 - 06.2017
  • Washing of all dishes and baking pans and utensils by hand
  • General cleaning including sweeping, mopping, and vacuuming of floors
  • Surface cleaning
  • Trash removal
  • Restocking and inventory support.

Security Officer

Champion National Security, Inc.
Chicago
06.2015 - 04.2016
  • Make regular rounds to patrol and monitor the public and staff parking areas
  • Response to staff and clients' needs for assistance
  • Initiate calls for assistance to city police or for fire as needed
  • Complete incident report forms and daily reporting.

Education

Ombudsman South
Chicago, IL
06.2017

Skills

  • Computer skills including Microsoft Office Suite
  • Customer Service and front desk management
  • Organization and time management
  • Management and training
  • Cash handling and security
  • Stocking and inventory

Certification

cpr

Perc

20 hours

Timeline

Call Center Representative

AT&T
01.2024 - Current

Dishwasher

People Ready Temp Agency
03.2018 - 04.2018

Dishwasher

Nothing Bundt Cakes
10.2016 - 06.2017

Security Officer

Champion National Security, Inc.
06.2015 - 04.2016

Ombudsman South
Ashley Jackson