Alex Rosenauer
Burlington,USA
Summary
Seeking full-time long-term employment in the financial industry with opportunity for advancement. Lending, Collections, and Management experience.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Mariner Finance
Burlington, NC
05.2024 - Current
- Collection for 1 to 29 day late delinquent accounts
- Solicit new accounts from mail generated loans
- Convert existing loans into higher balance loans
- Prepare cash and check deposits daily for branch
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Assisted senior management in developing strategies for increasing sales revenue.
Loan Counselor
Loan Care
Virginia Beach, VA
11.2023 - 05.2024
- Assisted Mortgage holders with debt resolution
- Early-stage collections up to Forbearance, including Loss Mitigation
- Worked as liaison between early and late-stage collection teams
Credit Assistant Specialist
Bank of America
Greensboro, NC
01.2023 - 10.2023
- Recovery of consumer credit card accounts.
- Determine best pay arrangements for charged off balances, payment plans, settlements, balance in full.
- Research for internal sources of recovery within existing bank accounts.
- Top 5 in collections month after month.
Collections Account Manager
PRA Group
Burlington, NC
01.2018 - 11.2022
- Contact customers regarding past due debt, post charge off, purchased accounts.
- Determine ability to pay and arrange to liquidate balances.
- Provide back up on escalated issues.
- Have remained in the top 2% in collections for the past two years- based on 2000 employees.
Collections Account Executive
National Credit Adjustors
Peoria, AZ
05.2016 - 06.2017
- Collected on internet based short term, payday loans.
- Worked both English and bilingual Spanish speaking accounts.
- Handled escalated issues and researched accounts for errors.
- Reported results to leadership daily.
Medical Collections Agent
Thunderbird Collections
Scottsdale, AZ
02.2012 - 11.2015
- Contacted customers on past due medical accounts.
- Maintained agency portfolio on all collection's accounts.
- Process insurance claims for AZ hospitals as well as Indian Health Services accounts.
- Researched claims, submitted adjustments, and handled escalated issues.
Education
Western State College
Gunnison, COMt. San Antonio College
Walnut, CASkills
- Bilingual-English and Spanish
- Microsoft Office
- Excel
- AVAYA
- Outlook
- Proprietary Collections Systems
Timeline
Assistant Manager
Mariner Finance
05.2024 - Current
Loan Counselor
Loan Care
11.2023 - 05.2024
Credit Assistant Specialist
Bank of America
01.2023 - 10.2023
Collections Account Manager
PRA Group
01.2018 - 11.2022
Collections Account Executive
National Credit Adjustors
05.2016 - 06.2017
Medical Collections Agent
Thunderbird Collections
02.2012 - 11.2015
Western State College
Mt. San Antonio College