Alex Sanchez
Venice,CA
Summary
Active team leader experienced in leading teams and driving successful project outcomes. Proven track record of creating and improving processes to increase efficiency and productivity. Results-oriented professional with expertise in developing high-performing teams. Skilled in leveraging technology and data to drive innovative solutions and profitable growth. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
7
7
years of professional experience
Work History
Part Time Supervisor
LEGO Brand Retail
03.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow practices.
- Managed inventory levels, optimizing stock replenishment and minimizing excess.
- Analyzed sales data to drive merchandising strategies and improve customer engagement.
- Improved overall operational efficiency with effective delegation of tasks among team members.
- Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
- Established open lines of communication with staff members, promoting a collaborative environment where employees felt comfortable discussing concerns or suggestions related to work hours and scheduling.
Sales Manager
Verizon
04.2024 - Current
- Built multiple customer relationships and cultivated long-term partnerships.
- Generated leads and followed up on customer inquiries.
- Addressed customer questions and concerns regarding prices and product use.
- Maintained strong relationships with key customers and stakeholders.
- Used negotiation and persuasion skills to influence decision-makers.
- Created email lists and performed cold calls to communicate product information and promotions to customers.
- Prepared quotes and proposals for new and existing products.
- Generated detailed reports on weekly and monthly sales performance against established targets
Assistant Manager
The shack of bel air
01.2024 - 09.2024
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Deep clean register area, walk way, and outside area
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Store Manager
Shoe palace
11.2018 - 01.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Leveraged new sales strategies to increase store revenue.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
Education
Bachelor of Science - Communications - Public Relations
California State University-Bakersfield
Bakersfield, CA06.2026
Associate in Arts (A.A.) - Liberal Arts
Santa Monica college
Santa Monica, CA06.2022
Skills
- Multitasking and Organization
- Team Building and Leadership
- Customer Service
- Delegation and teamwork
- Conflict resolution
- Diligent
- Will to learn
LANGUAGES
Spanish
Conversational
Timeline
Part Time Supervisor
LEGO Brand Retail
03.2025 - Current
Sales Manager
Verizon
04.2024 - Current
Assistant Manager
The shack of bel air
01.2024 - 09.2024
Store Manager
Shoe palace
11.2018 - 01.2024
Associate in Arts (A.A.) - Liberal Arts
Santa Monica college
Bachelor of Science - Communications - Public Relations
California State University-Bakersfield