Alex San Miguel
SAN ANTONIO,TX
Summary
College graduate that is organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Find fulfillment in serving and being a light unto others.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
USAA
03.2023 - Current
- Improved claim resolution times by efficiently managing a caseload of 100+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Customer Service Representative
The Center For Health Care Services
01.2022 - 03.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed over 60 customer calls per day.
Audio Visual Technician
Global Evangelism Inc.
05.2017 - 02.2022
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Ensure that service runs smoothly
- Promote church events happening within church via social media
- Ran program called ProPresenter
- Monitor audio and video during our weekly church gatherings
Front Line Cook
Compass Group USA
03.2014 - 01.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Developed process that reduced waste and improved supply turnover.
- Transitioned between breakfast and lunch service.
- Emphasized fast, friendly customer service.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
Associate of Applied Science - Business Administration And Management
Palo Alto College
San Antonio, TX05.2020
High School Diploma -
Highlands High School
San Antonio, TX06.2013
Skills
- Attention to Detail
- Teamwork and Collaboration
- Excellent reasoning skills
- Excellent Communication
- Cultural Awareness
- Planning and Coordination
- Time Management
- Customer Service
- Computer Proficiency
- Data Input
Timeline
Claims Adjuster
USAA
03.2023 - Current
Customer Service Representative
The Center For Health Care Services
01.2022 - 03.2023
Audio Visual Technician
Global Evangelism Inc.
05.2017 - 02.2022
Front Line Cook
Compass Group USA
03.2014 - 01.2022
Associate of Applied Science - Business Administration And Management
Palo Alto College
High School Diploma -
Highlands High School