ALEX SANTALIZ GONZALEZ
Pueblo,Colorado
Summary
Enthusiastic aspiring Information Technology professional and US Army Veteran of 6 years. Presently hold an Active Secret Clearance. During my military service as an AH-64 Attack Helicopter Mechanic, I developed a robust technical skill set, but my passion for the IT industry has always been my driving force. Currently enrolled in the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Currently working toward A+, Network+, and Security+ certifications.
Overview
7
7
years of professional experience
Work History
Online Reseller
Self-Employed
Pueblo, USA
02.2020 - 09.2024
- Analyzed market trends to anticipate changes in demand for various products or services
- Sourced, purchased, and resold high-demand products, achieving a 50% profit margin
- Optimized product listings through effective keyword research, compelling product descriptions, and high-quality images, improving visibility and conversion rates
- Conducted market research to identify high-demand products, staying ahead of industry trends and adjusting sourcing strategies accordingly
- Performed research to identify potential new reselling opportunities
- Tracked competitor's activities and monitored industry developments
AH-64 Attack Helicopter Maintenance Supervisor
United States Army
Fort Carson, USA
09.2018 - 09.2024
- Company Overview: Military organization responsible for land-based military operations
- Maintenance supervisor for a fleet of 8 AH-64E Apache Attack helicopters worth more than $80,000,000
- Conducted engine changes, fuel system repairs, rotor blade replacements, wiring harness modifications, oil filter changes, and gearbox maintenance in compliance with military standards, enhancing flight longevity and performance
- Performed routine and corrective maintenance on AH-64 Apache Attack helicopters, ensuring 100% mission readiness and reducing downtime by 20%
- Successfully supported AH-64 Apache operation during overseas deployment, performing high-pressure maintenance tasks in austere environments without compromising safety or quality
- Assisted in installing radios, navigation equipment, and other electronic devices on board the AH-64 Attack Helicopter
- Utilize computerized maintenance management systems to maintain detailed records of activities, create reports for environmental and safety valuations, and ensure OSHA and EPA compliance
- Completed a 500-hour phase, led several 250-hour phases, and led numerous 125-hour inspections for the AH64 Apache Attack helicopter
- Reduced unscheduled maintenance events by implementing proactive inspections protocols, ensuring peak flight performance
- Managed parts inventory, ensuring accurate stock levels and timely reordering from the supply system to prevent shortages and delays
- Interpreted maintenance manuals, service bulletins, and specifications to determine repair or replacement feasibility for malfunctioning or damaged aircraft components, ensuring optimal aircraft performance
- Trained junior mechanics on AH-64 Helicopter specific procedures, tools, and safety protocols, resulting in a 25% increase in team efficiency
- Led a team of 12 maintenance personnel during high-tempo operational periods, ensuring seamless coordination for scheduled and unscheduled maintenance tasks
- Ensured compliance with all safety and regulatory requirements, achieving a zero-incident record during maintenance operations
- Conducted maintenance inspections, pre-flight checks and post-flight checks, including avionics, engines, landing gear, hydraulic systems, rotor blades, and fuel tanks, using advanced diagnostic equipment to identify issues
- Military organization responsible for land-based military operations
Bar waiter and Cashier
KapiQ Bar and Restaurant
Hormigueros, USA
10.2017 - 08.2018
- Managed inventory, coordinated order fulfillment, and maintained strong relationships with suppliers to ensure timely delivery and product availability
- Assisted customers with menu choices, made drink recommendations, and upsold specialty beverages
- Collaborated with bartenders and kitchen staff to manage high-demand periods and ensure a positive guest experience
- Managed customer orders from delivery, ensuring accuracy and special requests were met
- Ensured compliance with health and safety guidelines, including food handling and sanitation standards
- Successfully operated Point-of-Sale system to accurately place and track orders, maintaining error-free transactions
- Balanced the cash drawer daily, ensuring all receipts and cash deposits were accurate and completed on time
- Closed bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use
Education
Computer User Support Specialist Program -
12.2024
EPA 608 Universal Certification -
03.2019
AH-64 Apache Helicopter Maintenance Certification -
Skills
- Troubleshooting
- Active Directory
- Ticketing System
- Call Center Triage
- ICloud
- Virtual Migrations
- TCP/IP
- LAN
- WAN
- VLAN
- VPN
- VOIP
- Operating Systems
- Identify Security Threats
- Customer Service
- Remote Desktop Utility
- Conflict Management
- Microsoft Office 365
- Data Backup
- Hardware Maintenance
- Secret Security Clearance
- Preventive Maintenance
- Equipment Calibration
- Hand Tools
- Inventory Control
- Quality Assurance
Timeline
Online Reseller - Self-Employed
02.2020 - 09.2024
AH-64 Attack Helicopter Maintenance Supervisor - United States Army
09.2018 - 09.2024
Bar waiter and Cashier - KapiQ Bar and Restaurant
10.2017 - 08.2018
ACI Learning - Computer User Support Specialist Program,
- EPA 608 Universal Certification,
United States Army Aviation School - AH-64 Apache Helicopter Maintenance Certification,
Languages
Spanish
Native language
English
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ITIL V4 FOUNDATION
Technicaltrainingandcertifications
- ACI Learning Tech Academy Colorado Springs Campus, Computer User Support Specialist Program
- Axelos ITIL 4 Foundation Certification, 11/06/24
- CompTIA A+ Certification, In Progress
- CompTIA Security+ Certification, In Progress
- CompTIA Network+ Certification, In Progress
- United States Army Aviation School, AH-64 Apache Helicopter Maintenance Certification
- EPA 608 Universal Certification