Alex Santho
Dublin,Ohio
Summary
Eager to implement problem-solving techniques to strengthen the relationship between the company and clients. Results driven professionally with six years of experience in customer service leadership backed by my bachelor’s degree.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Sedgwick Claims Management
Dublin, Ohio
06.2025 - Current
- Inputting detailed claim information (claimant, incident, policy, etc.). into the claims management system.
- Evaluated insurance claims for accuracy and compliance with policy guidelines.
- Receiving and reviewing emails, documents, and phone calls to collect the necessary claim details.
- Answering calls from clients, claimants, and physicians, explaining procedures, benefits, and claim status.
- Using tools and instructions to assign claims to the correct client and adjusters.
QAQ Tactical Team Support Specialist
Epiq
Dublin, Ohio
08.2023 - 05.2025
- Review notes by frontline contact center inbound agents through the QA Queue software.
- Responsible for accurate and easy to understand written feedback and coaching, as this will be submitted to the frontline leadership following the review.
- Review, check, reissue, and supplemental payment requests from all sources in the queue within Facilitator for quality assurance purposes.
- Review calls to assess the interaction within the scope of needed observable interactions between the customer and the agent to understand whether the note, check reissue request, supplemental offer, or complaint is viable and detailed.
Shift Manager
Sbarro Pizza
01.2021 - 08.2023
- Supervise shift associates.
- Schedule shift associates.
- Monitor inventory level and place orders as needed.
- Maintain high standards of food safety.
- Assist associates with customer service.
Customer Support
HKT Teleservices
11.2017 - 12.2020
- Provided technical support for Apple products.
- Customers contacted agents via phone and chat.
- Analyze and resolve a variety of technical issues.
- Deliver resolution options to the customer in a timely manner.
- Schedule and file appointments at Apple Locations close to customer.
- Apple Contract – Customer Support
Education
Bachelor’s Degree - Applied Human and Consumer Sciences
Ohio University
Athens, Ohio12.2022
Skills
- Customer Service
- Detail Oriented
- Microsoft Office
- Communication
- Leadership
References
- Bill Smiley, Sbarro Holdings LLC, District MGR, (614) 558-3590
- Sary Sanchez, Epiq, Supervisor, (614) 406-4450
- Sarah Leabeter, HKT Teleservices, Supervisor, (614) 581-6339
Timeline
Claims Adjuster
Sedgwick Claims Management
06.2025 - Current
QAQ Tactical Team Support Specialist
Epiq
08.2023 - 05.2025
Shift Manager
Sbarro Pizza
01.2021 - 08.2023
Customer Support
HKT Teleservices
11.2017 - 12.2020
Bachelor’s Degree - Applied Human and Consumer Sciences
Ohio University