Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alex Seng

Fox Lake,IL

Summary

Well experienced and rehearsed customer service associate with a decade of food industry experience in both Front of House and Back of House operations. Initiative driven, customer focused work ethic, providing a prompt and pleasant visit for customers. Experienced in both base and leadership roles focused on time management, staff management, and company needs.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Co.
Mundelein, IL
07.2021 - Current

Monitor work flow on the floor to ensure bottlenecks are avoided or resolved in a timely manner.

Delegated tasks to partners to address store needs, ensuring customer service, equipment maintenance, and product production..

Provide a safe, clean, and welcoming environment for both customers and partners.

Monitoring the delivery and handling of inventory, keeping stock of inventory to meet store demands.

Address technical issues with equipment to keep store operations smooth.

Address complications with customers in order to make the moment right and ensure customer experiences are satisfying.

Cook/Customer Service

Lakes Bowl
Round Lake, IL
06.2018 - 11.2020

Operation and maintenance of kitchen equipment to food safety standards.

Preparation and handling of kitchen and catering orders.

Monitoring and handling of food delivery orders for the kitchen.

Daily preparation of products to meet food order demands.

Monitoring quality of food products to food safety standards.

Operation and maintenance of bowling lanes, pin racks, and ball returns.

Operation of POS for bowling and food orders.

Sales Associate

Culver's Restaurant
Antioch, IL
08.2016 - 02.2018

Operated POS to process customer orders accurately, ensuring efficient service and customer satisfaction.

Attentively look for and meet customer needs.

Handling and delivery of customer orders.

Operation and maintenance of front of house equipment to food safety standards.

Maintenance and cleaning of food preparation areas to food safety standards.

Maintenance and cleaning of seating area to provide a clean, safe, and welcoming environment.

Education

High School Diploma -

Round Lake Senior High School
Round Lake, IL
05-2016

Skills

  • Inventory management
  • Staff management
  • Workflow optimization
  • Cash handling
  • Workplace safety
  • Time management
  • Working in a dynamic environment
  • Handling peaks and bottlenecks in workflow
  • Adaptability
  • Customer communication
  • Effective communication
  • Customer engagement

Certification

Certified Food Safety Manager, National Registry of Food Safety Professionals

Timeline

Shift Supervisor

Starbucks Coffee Co.
07.2021 - Current

Cook/Customer Service

Lakes Bowl
06.2018 - 11.2020

Sales Associate

Culver's Restaurant
08.2016 - 02.2018

High School Diploma -

Round Lake Senior High School