Alex Shepard
Wallingford
Summary
Professional hospitality worker with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied customers. Always demonstrates strong multitasking abilities and attention to detail, ensuring seamless dining experience. Known for being versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender
99 Restaurants
01.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new staff on menu knowledge and service protocols.
- Managed order accuracy and efficiency during high-volume shifts.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Service Desk
Stop & Shop
04.2016 - 01.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
- Managed inventory levels, restocking shelves promptly to maintain product availability and organization.
- Trained new cashiers on register operations and customer service protocols, fostering a collaborative team environment.
Education
No Degree - Health Studies
CT Community College
Waterbury, CT11-2027
Associate of Science - Business Administration
CT Community College
Waterbury, CT12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Experience working with Excel and Access
- Team collaboration
- Leadership and training experience
- Cash handling
Timeline
Server/Bartender
99 Restaurants
01.2019 - Current
Cashier/Service Desk
Stop & Shop
04.2016 - 01.2019
No Degree - Health Studies
CT Community College
Associate of Science - Business Administration
CT Community College
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