Alex Shield Leach
Seville,OH
Summary
Dynamic professional with a proven track record at Allstate Insurance, excelling in customer service and claim handling. Demonstrated ability to enhance team success and productivity through effective communication and collaboration. Recognized for outstanding performance and adept at managing high-volume workloads, ensuring compliance and fostering client trust.
Overview
6
6
years of professional experience
Work History
Auto Theft Processor
Allstate Insurance
12.2023 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Worked daily with tools like NextGen Claims, Copart, Excel, Teams and Outlook.
Auto Claims Inquiry - Inbound
Allstate Insurance
04.2021 - 12.2023
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved client relationships.
- Collaborated with leads, teammates and adjusters to help answer complex problems and hold to our one call resolution metric.
- Coordinated appraisals of vehicle damages by working closely with repair shops and third-party adjusters, ensuring accurate assessments for reimbursement purposes.
- Maintained compliance with industry regulations and company policies while processing claims swiftly and accurately.
- Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.
- Contributed to a positive work environment through effective communication with team members and supervisors.
Property and Casualty Insurance Sales - Licensed
Allstate Insurance
10.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Hospitality /Coffee Barista
Westfield Insurance
08.2018 - 05.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Claims Associate Trainee
Westfield Insurance
06.2018 - 08.2018
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
Education
High School Diploma -
Taylorsville Highschool
Taylorsville, UT05-2013
Skills
- Customer service
- Data entry experience
- Multitasking and organizing
- Document management
- Discrepancy research and resolution
- Information protection
- Microsoft Excel
- Research expertise
- Punctual and reliable
- Team collaboration
- Effective communication
Accomplishments
- Achieved 100% Quality between December 2023 and November 2024 by completing Recovered Theft tasks with accuracy and efficiency.
- Trained several teams on Status letter processing, assisting Claim Handlers complete industry required tasks efficiently and without error.
Timeline
Auto Theft Processor
Allstate Insurance
12.2023 - Current
Auto Claims Inquiry - Inbound
Allstate Insurance
04.2021 - 12.2023
Property and Casualty Insurance Sales - Licensed
Allstate Insurance
10.2020 - 04.2021
Hospitality /Coffee Barista
Westfield Insurance
08.2018 - 05.2019
Claims Associate Trainee
Westfield Insurance
06.2018 - 08.2018
High School Diploma -
Taylorsville Highschool
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