Dedicated hospitality professional with a strong commitment to enhancing guest experiences through exceptional service. Recognized for building lasting relationships with customers and effectively managing multiple tasks in dynamic environments. Proven ability to collaborate with team members while maintaining a clean and organized workspace.
Hi, I’m
Alex Shiranian
Summary
Overview
14
years of professional experience
1
Certification
Work History
Basta Italian Restaurant
Server
06.2024 - Current
Job overview
- Delivered exceptional customer service, enhancing overall dining experience for guests.
- Assisted in menu recommendations, enhancing guest satisfaction and upselling offerings.
- Built strong relationships with regular customers, fostering loyalty and repeat visits.
- Handled cash transactions and processed payments accurately to ensure smooth customer interactions.
- Assisted in setting up banquet tables and chairs for events.
- Maintained cleanliness and organization of event spaces before, during, and after events.
AMC Theatres
Manager
05.2022 - 10.2023
Job overview
- Managed team of over 50 associates at highest-performing AMC, serving 4,000 to 11,000 guests daily.
- Coordinated staff scheduling to optimize workforce during peak times.
- Maintained strong vendor relationships by overseeing delivery structures and managing shipment concerns.
- Addressed internal supply challenges by developing solutions to prevent delays.
- Executed inventory counts and generated weekly reports on costs and deliveries.
Zoo New England
Guest Experience Supervisor
06.2020 - 05.2022
Job overview
- Trained and coached 30 associates, coordinated assignments and break periods, and supervised daily operations in revenue areas including admission booths, carousel, Aussie aviary, and membership tables.
- Collaborated with departments to resolve visitor feedback and concerns, enhancing overall guest satisfaction.
- Contributed to opening team of Boston Lights: A Lantern Experience, ensuring satisfaction for over 200,000 patrons during three-month event.
- Completed daily and weekly reports relative to attendance and revenue.
- Prepared the nightly deposits and audited the safe.
Carrabba's Italian Grill
Server
01.2019 - 05.2020
Job overview
- Delivered food and beverages promptly, prioritizing customer satisfaction.
- Coordinated with kitchen staff to guarantee timely food delivery and order accuracy.
- Ensured compliance with sanitation, safety, and alcoholic beverage policies, safeguarding establishment and patrons.
Walt Disney World Resort
Attractions Host
11.2017 - 01.2019
Job overview
- Applied Disney Four-Keys principles of safety, efficiency, courtesy, and show to deliver memorable experiences for 95,000+ guests through immersive theming.
- Managed crowd control to ensure safety and enjoyment for all guests, contributing to overall park experience.
- Operated five attractions across Disney’s Hollywood Studios and Magic Kingdom Park.
Jorgensen Center for the Performing Arts
Supervisor
09.2012 - 05.2015
Job overview
- Supervised over 50 ushers, preparing nightly assignments and break periods to ensure smooth operations.
- Resolved concerns for 2,600 patrons nightly, maintaining a positive experience.
- Coordinated construction of stage and seating arrangements before and after productions, ensuring readiness for events.
Education
Cranston High School West
High School Diploma
06-2011
University Overview
University of Connecticut
Bachelor of Arts from Psychology
05-2016
University Overview
Skills
- Guest engagement
- Point of sale operation
- Menu knowledge
- Cash handling
- Effective multitasking
- Time management
- Adaptability
- Stress management
- Consistent performance
- Exceptional communication
Volunteer work
Volunteer work
- HuskyTHON Dance Marathon, University of Connecticut, CT
- Community Outreach: Alternative Breaks, University of Connecticut, CT
- Rhode Island Special Olympics, South Kingston RI
Certification
ServSafe Responsible Beverage
Timeline
Server
Basta Italian Restaurant
06.2024 - Current
Manager
AMC Theatres
05.2022 - 10.2023
Guest Experience Supervisor
Zoo New England
06.2020 - 05.2022
Server
Carrabba's Italian Grill
01.2019 - 05.2020
Attractions Host
Walt Disney World Resort
11.2017 - 01.2019
Supervisor
Jorgensen Center for the Performing Arts
09.2012 - 05.2015
Cranston High School West
High School Diploma
University of Connecticut
Bachelor of Arts from Psychology