Dedicated Customer Service Representative with proven skills in conflict resolution and active listening. Committed to enhancing client satisfaction through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
MOHELA STUDENT LOAN SERVICING
11.2019 - Current
Delivered exceptional customer service through effective communication and problem-solving skills.
Assisted borrowers in understanding loan options and repayment plans, enhancing client satisfaction.
Resolved complex inquiries using proprietary software to ensure accurate information delivery.
Trained new team members on customer service protocols and system navigation for improved performance.
92A Automated Logistical Specialist
US Army Reserve
09.2016 - Current
Managed supply chain operations, ensuring timely delivery of materials and equipment.
Coordinated logistics for military exercises, optimizing resource allocation and distribution.
Oversaw inventory management systems, maintaining accurate records of supplies and equipment.
Trained junior personnel on logistical procedures and best practices for inventory control.
Warehouse Worker
Amazon Fulfilment Center
10.2014 - 10.2019
Operated material handling equipment to efficiently move products within the warehouse.
Maintained inventory accuracy by conducting regular cycle counts and audits.
Collaborated with team members to optimize loading and unloading processes, enhancing workflow efficiency.