ALEX SILVA
San Antonio
Summary
Reliable and results-driven service technician with a strong background in maintenance, customer service, and team support. Known for resolving high-volume work orders efficiently, improving occupancy rates, and consistently delivering outstanding service. Certified Pool Operator and EPA Section 608 Universal certified, with a commitment to maintaining safety, cleanliness, and compliance in residential facilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician (Agency Assignment)
The Liberty Group
San Antonio
08.2025 - Current
- Assigned to multiple apartment communities to complete make-ready tasks, perform maintenance, and resolve work orders efficiently.
- Adapted quickly to each property's processes, delivering consistent, high-quality service, and resident satisfaction.
- Supported Archer Stone Canyon – initially brought in to handle make-readies, but, due to experience and technical skills, also assisted in closing out outstanding work orders.
- Recognized for reliability, technical skills, and professional communication, contributing to improved property operations and positive resident experiences.
Service Technician
The Harper at the Park – Summit Management Co.
07.2024 - 07.2025
- Handled all aspects of apartment make-readies and work orders, ensuring timely completion and tenant satisfaction.
- Reduced the backlog of 100+ work orders within a few weeks of hire.
- Contributed to an occupancy rate increase from approximately 40% to 92% in under three months.
- Delivered a welcoming and professional experience for all residents.
- Conducted routine maintenance on HVAC and plumbing systems.
- Diagnosed equipment malfunctions and performed necessary repairs.
- Ensured compliance with safety regulations during service operations.
- Assisted residents with service requests and facility concerns.
- Responded promptly to emergency maintenance issues throughout the property.
- Achieved cost savings by identifying functional solutions to problems, fixing rather than replacing when possible.
Client Focused Delivery Specialist
Shipt
09.2019 - 07.2024
- Accurately shopped for and delivered groceries to members, maintaining high efficiency and communication.
- Built a loyal following of over 50 preferred members due to reliability and superior customer service.
- Maintained excellent performance ratings and customer satisfaction metrics throughout my tenure.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Responded quickly to any changes or unexpected delays during deliveries.
- Remained calm and pleasant with customers at all times, even during tense situations.
Service Technician
Cavender Collision
10.2020 - 12.2022
- Delivered high-quality service and repair work for clients.
- Managed work orders and ensured the timely and professional completion of all tasks.
- Provided consistent and courteous service to all customers.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Diagnosed problems and determined solutions for various customer issues.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
Education
GED -
Northside Learning Center
San Antonio, TXSkills
- Residential maintenance and repairs
- Pool maintenance and chemical balancing
- Work order management
- Time management
- Team collaboration
- Creative problem-solving
- Active listening
- Client-focused approach
- Plumbing repair
- HVAC systems expertise
- Effective communication
- Attention to detail
- Equipment inspection
Certification
- EPA Section 608 Universal
- Certified Pool Operator (CPO)
Timeline
Service Technician (Agency Assignment)
The Liberty Group
08.2025 - Current
Service Technician
The Harper at the Park – Summit Management Co.
07.2024 - 07.2025
Service Technician
Cavender Collision
10.2020 - 12.2022
Client Focused Delivery Specialist
Shipt
09.2019 - 07.2024
GED -
Northside Learning Center
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