Alex Silva Cervantes
Chico,CA
Summary
Dedicated professional committed to making a meaningful impact through compassionate care and exceptional service. Possesses a solid background in customer service and in-home care for elderly patients, with expertise in delivering timely and attentive support while fostering a respectful environment. Adaptable to fast-paced settings, with a strong understanding of online retail trends and skills in managing digital phone applicaions to enhance user experience.
Overview
3
3
years of professional experience
Work History
E-Commerce Associate
Safeway
Chico, CA
06.2024 - Current
- Selected and prepared online grocery orders accurately and efficiently in a fast-paced environment.
- Provided consistent customer service while meeting strict time deadlines.
- Collaborated with team members to ensure smooth workflow and order accuracy.
- Performed physical tasks including walking long distances, lifting, carrying, and organizing products.
- Maintained attention to detail to ensure quality control and correct order fulfillment.
- Communicated effectively with supervisors and coworkers to resolve issues quickly.
Companionship Care Taker - Private
Chico
01.2023 - 06.2024
- Maintained cleanliness and organization of living spaces to ensure a safe environment.
- Assisted residents with daily activities, promoting independence and well-being.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Provided careful transportation services for customers to and from medical appointments.
Education
High School Diploma -
Oak School
Chico, CA06.2023
Skills
- Safe lifting, carrying, and physical assistance techniques (basic body mechanics)
- Strong communication and customer service skills
- Ability to work in fast-paced, high-pressure environments
- Team collaboration and following supervisor instructions
- Time-sensitive task prioritization and efficiency
- Attention to detail and accuracy
- Calm and professional under pressure
- Quick learner and adaptable in structured environments
- Product listing
- Shipping coordination
- Teamwork
Timeline
E-Commerce Associate
Safeway
06.2024 - Current
Companionship Care Taker - Private
01.2023 - 06.2024
High School Diploma -
Oak School