Alexander Skinner
Summary
Motivated and loyal Customer Service Representative with a strong background in problem-solving and product sales. Experienced Business Manager dedicated to supporting District Managers in achieving company objectives and driving company growth. Adept at fostering positive relationships with customers and colleagues, while consistently delivering exceptional service and exceeding expectations. Passionate about contributing to a dynamic team environment and making a meaningful impact on overall business success.
Overview
14
14
years of professional experience
Work History
Manager
Buffalo Wild Wings
09.2020 - Current
- In charge of store inventory, ordering new product and adjusting weekly pars according to upcoming events. End of year audit, ensuring all inventory is documented and accurate. Setting up interviews for new hires, implementing them into our Menu Link program and online training portal. Daily completion of all paperwork needed to pass Corporate and health board standards. Daily review over sales, labor costs and waste. Completion of daily store deposit and ensuring tills are at proper amounts. Weekly meetings over past week productivity and implementing better practices keeping successful sales to comp rates. In charge of liquor and beer order invoices. Adding all into our menu link system and keeping completed and non-completed invoices organized based on order date and different distributors. Setting up new WCTs with proper paperwork and training to become certified trainers.
Shift Lead WCT
Buffalo Wild Wings
01.2017 - 09.2020
- Team leader and Trainer. Ensure staff was following company standards and introduced quality checks were performed throughout shifts.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Line Cook
Buffalo Wild Wings
09.2011 - 01.2017
- Follow guidelines and proper specifications for food safety and company standards. Completion of guest satisfaction and problem solving.
Education
High School Diploma -
Northwestern Pennsylvania Collegiate Academy
Erie, PA06-2014
Some College - Mechanical Engineering Technology Program
Penn State Behrend
Erie, PA05-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Team leadership
- Task delegation
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Workforce management
- Employee onboarding
- Recruiting and interviewing
- Problem resolution
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Team development
Timeline
Manager
Buffalo Wild Wings
09.2020 - Current
Shift Lead WCT
Buffalo Wild Wings
01.2017 - 09.2020
Line Cook
Buffalo Wild Wings
09.2011 - 01.2017
High School Diploma -
Northwestern Pennsylvania Collegiate Academy
Some College - Mechanical Engineering Technology Program
Penn State Behrend
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