Ellezora Smith
Orlando,FL
Summary
Forward-thinking Operations Specialist bringing 15 years of expertise in Dispatching, Operations for Sanitation Company sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
14
14
years of professional experience
Work History
Operations Specialist
Waste Managment
Pine Hills, FL
11.2023 - Current
- Maintaine an efficient process for tracking and ensuring accuracy of data.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
Sr. Operations Specialist
Waste Managment
Naples, FL
10.2009 - 11.2023
- Developed and maintained operational procedures to ensure smooth workflow in daily operations.
- Provided support to managers on variety of issues.
- Created detailed training materials for employees on how to use various software applications.
- Researched industry trends and best practices for optimizing operational performance.
- Monitored progress against established goals and objectives within the operations department.
- Supervised a team of junior operations specialists ensuring tasks were completed accurately and on time.
- Oversaw the implementation of process improvements throughout the organization's entire operations cycle.
- Participated in daily meetings with Sr. District Manager, Operation Manager and the dispatch team to review performance metrics and discuss ways to improve productivity levels.
Education
High School Diploma -
Michigan State University
East Lansing, MISkills
- Program Evaluation
- Experience in leadership
- Quantitative skills
Languages
Spanish
Professional
Timeline
Operations Specialist
Waste Managment
11.2023 - Current
Sr. Operations Specialist
Waste Managment
10.2009 - 11.2023
High School Diploma -
Michigan State University
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