Alex Soderlund
Irmo,SC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and sales.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Shepard Hotel
05.2025 - 12.2026
- Greeted guests promptly, completed check-in and check-out procedures, and resolved arrival issues efficiently.
- Managed reservations, room assignments, and payment processing with accuracy and attention to detail.
- Answered calls, routed inquiries, and provided clear information on hotel services and policies.
- Coordinated with housekeeping and maintenance to support room readiness and guest request fulfillment.
Sales and Management Intern
Sherwin-Williams
05.2026 - 08.2026
- Supported daily store operations across multiple retail locations, including inventory checks, customer service, and workflow coordination.
- Conducted structured interviews with new hires, store managers, and district leadership to evaluate the effectiveness of current onboarding practices.
- Analyzed feedback and operational data to design a new onboarding program aimed at improving training consistency and employee readiness.
- Delivered a formal presentation of the proposed program to regional leadership and competed against other interns, placing third overall.
Insurance Agent
Global Life Insurance
08.2025 - 12.2025
- Assessed client insurance needs and recommended suitable life coverage options.
- Explained policy features, exclusions, and benefits to support informed client decisions.
- Processed applications, renewals, and policy changes with strong attention to detail.
Grocery Clerk
Publix
03.2023 - 05.2024
- Arranged seasonal promotion displays to enhance customer engagement and drive sales.
- Stocked shelves with merchandise to maintain inventory availability and support customer needs.
- Utilized store layout expertise to direct customers efficiently to desired items, improving shopping experience.
Team Member
Chick-fil-A
01.2021 - 02.2023
- Delivered customer service support, enhancing customer satisfaction.
- Recognized and addressed customer needs promptly and efficiently.
- Coordinated with team members to optimize productivity and efficiency.
Education
BBA - Marketing
Clemson University
Clemson, SC12-2026
High School Diploma -
Spring Hill High School
Chapin, SC05-2024
Skills
- Customer Engagement
- Guest support
- Problem-solving skills
- Time management
- POS systems
- Sales expertise
Accomplishments
- Resolved customer issues quickly and professionally, contributing to high satisfaction scores and repeat business.
- Consistently exceeded weekly outreach and appointment‑setting goals while managing a high volume of customer calls.
- Completed the full sales cycle from initial contact to closing, demonstrating strong follow‑through and organization.
- Presented the final onboarding proposal to regional leadership and earned third place in a competitive intern showcase.
Timeline
Sales and Management Intern
Sherwin-Williams
05.2026 - 08.2026
Insurance Agent
Global Life Insurance
08.2025 - 12.2025
Front Desk Agent
Shepard Hotel
05.2025 - 12.2026
Grocery Clerk
Publix
03.2023 - 05.2024
Team Member
Chick-fil-A
01.2021 - 02.2023
High School Diploma -
Spring Hill High School
BBA - Marketing
Clemson University