Keisha Yolanda Perkins
Sarasota,FL
Summary
Innovative Director of Dining Services with expertise in optimizing kitchen operations and ensuring health regulation compliance. Creates exceptional dining experiences that enhance customer satisfaction. Dedicated Front Office Assistant focused on addressing guest needs efficiently, providing timely information, and managing check-in and check-out processes. Cultivates positive relationships with guests and team members.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Desk Agent
Lodgco Hospitality
Sarasota, Florida
03.2024 - Current
- Greeted guests warmly upon arrival and check-in.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to guest inquiries and resolved issues promptly.
- Handled guest complaints with professionalism and courtesy.
- Managed reservations using hotel management software efficiently.
- Processed guest payments and maintained accurate billing records.
- Handled phone inquiries to provide information and assistance., responded to inquiries, and took messages.
- Assisted in training new front desk staff on procedures.
- Provided excellent customer service while upholding company policies.
Director of Dining Services
Healthcare Service Group
03.2022 - Current
- Managed cost control system and oversaw team operations to achieve departmental goals.
- Directed 10 staff members to achieve departmental goals and maintain workflow.
- Determined quality and quantity of food required, planned menus, and controlled food costs to ensure compliance with dietary standards.
- Monitored meals and inspected special diet trays for accuracy, portion control, and appealing layout while evaluating kitchen and dietary area for upkeep, supply control, cleanliness, and safety.
- Order, prepare, and serve meals that are palatable and appetizing in accordance with portion control procedures, for therapeutic diets in accordance with scheduled menus and sanitary regulations.
- Complies with all regulatory agency standards, including federal, state and accrediting agencies.
- Adheres to community confidentiality, HIPAA regulations, and resident rights policies.
- Completes forms, reports, evaluations, studies, to ensure control of equipment and supplies.
- Maintains appropriate documentation in resident meal-tracker also updated pcc.
Sous Chef/Assistant Director of Dining Services
Aviva Senior Living
01.2020 - 03.2022
- Managed team of 20 employees while assisting with additional responsibilities.
- Manages, trains, and develops associates.
- Implements new culinary programs in conjunction with the marketing and culinary teams.
- Collaborated with Chef and management team to create nutritious, high-quality meals for clients.
- Cultivated strong relationships with clients to enhance satisfaction and service delivery.
Assistant Chef
Compass Group
06.2019 - 01.2020
- Coordinated kitchen staff activities and oversaw food preparation and serving to maintain quality standards.
- Delivered high-quality food and presentation to enhance customer satisfaction.
- Supervised kitchen activities, ensuring efficient workflow and adherence to safety standards.
- Monitored and adjusted temperature controls during food preparation to ensure food safety and quality.
- Ensured all policies and procedures stated by the company were strictly followed.
Education
Diploma - Food Service Technology
Nash Community College
01-2015
Diploma -
Rocky Mount Senior HIgh
01-1996
Associate Applied of Science - Culinary Arts
Skills
- Front desk operations
- Booking systems
- Front desk software
- Reservation management
- Customer service
- Guest interaction
- Customer satisfaction
- Customer engagement
- Service excellence
- Communication
- Team leadership
- Organization
- Budget management
- Supplier coordination
- Menu planning
- Regulatory compliance
- Data entry
- Conflict management
- Hospitality management
- Client relations
Certification
- Catering Management Certification
- Registered ServSafe Proctor
- ServSafe: Food Protection Manager Certification
- ServSafe: Allergens
Vaccination Status - C O V I D 19
Fully vaccinated with updated booster
Timeline
Front Desk Agent
Lodgco Hospitality
03.2024 - Current
Director of Dining Services
Healthcare Service Group
03.2022 - Current
Sous Chef/Assistant Director of Dining Services
Aviva Senior Living
01.2020 - 03.2022
Assistant Chef
Compass Group
06.2019 - 01.2020
Diploma - Food Service Technology
Nash Community College
Diploma -
Rocky Mount Senior HIgh