Alex Stephens
Frisco,TX
Summary
Highly accomplished Director of Aftersales Service and Support with extensive experience in leading and optimizing customer service operations. Proven ability to drive revenue growth, enhance customer satisfaction, and streamline processes. Adept at building and managing high-performing teams to deliver exceptional results. Aspiring to secure a challenging leadership role, and aiming to apply expertise and make substantial contributions to organizational success.
Overview
17
17
years of professional experience
Work History
Director of Aftersales Service & Support
Triathlon Battery Solutions
2021.01 - Current
- Developed and implemented strategic plans to improve customer satisfaction, resulting in a 15% increase in overall ratings and a 10% decrease in customer complaints.
- Led a team of service technicians and support staff, providing guidance and training to ensure high-quality service delivery and streamline processes.
- Led the creation and execution of an advanced training program for distribution partners, enabling comprehensive knowledge transfer on our entire product line, fostering enhanced representation and service support in the market.
- Collaborated with cross-functional teams to identify and resolve technical and operational challenges, resulting in a 25% reduction in service downtime and improved efficiency.
- Collaborated on initial engineering support for forklift OEMs, facilitating seamless integration of lithium-ion batteries. Contributed expertise to ensure optimal performance and compatibility in the forklift systems..
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Lithium Account Manager
Triathlon Battery Solutions
2017.09 - 2020.12
- Developed and executed strategic sales plans to drive revenue growth, resulting in a 20% increase in total account value within the first year.
- Established and maintained strong relationships with key clients, conducting regular business reviews to identify opportunities for customer satisfaction improvement and upselling.
- Collaborated closely with cross-functional teams to ensure seamless deployment and integration of lithium products.
- Proactively identified market trends and competitor activities, providing valuable insights and recommendations to senior management to support decision-making and drive market share expansion.
Real Estate Agent
Keller Williams Realty Allen
2016.06 - 2018.05
- Generated over $2MM in sales in first year and awarded Rookie Production Award.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Teacher
Frisco Independent School District
2006.08 - 2017.08
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Education
Bachelor of Science - Interdisciplinary Studies
University of North Texas
Denton, TX05.2006
Skills
- Business Planning
- Budget Control
- Contract Management
- Project Coordination
- Staff Management
- Staff Development
- Project Management
- Program Management
- Budgeting and Forecasting
- Inventory Management
Languages
Japanese
Native or Bilingual
Spanish
Professional Working
Timeline
Director of Aftersales Service & Support
Triathlon Battery Solutions
2021.01 - Current
Lithium Account Manager
Triathlon Battery Solutions
2017.09 - 2020.12
Real Estate Agent
Keller Williams Realty Allen
2016.06 - 2018.05
Teacher
Frisco Independent School District
2006.08 - 2017.08
Bachelor of Science - Interdisciplinary Studies
University of North Texas
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