Alex Stout
Summary
Educated and experienced technology support agent with strong communicative and customer service skills. An adaptive and detailed-oriented individual dedicated to seeking continued personal and professional development in the exciting and ever-changing field of technology.
Overview
9
9
years of professional experience
Work History
Information Technology Support Agent
Liberty Mutual
01.2023 - Current
- Resolves diverse range of technical issues across numerous systems and applications for customers and end-users across various companies and time zones.
- Assists end-users in identifying issues and explains solutions in digestible language to restore service and functionality as quickly as possible.
- Utilizes various internal systems to manage and process support actions, requests and escalations such as Remedy, AWSM, Cyberark, SIP and Citrix.
- Generates reports to track performance and analyze trends/personal growth metrics.
Assistant Executive Kitchen Manager |
The Cheesecake Factory
11.2018 - 09.2022
- Managing a team of ≈ 60 individuals in order to ensure financial, operational and growth standards for multi-million dollar business.
- Tasked with all manner of operations from daily productions to vendor/customer relations, maintenance and staff recruitment.
- Mastering a detail-intensive environment to ensure the quality of over 250 different and everchanging menu items.
- Tasked with development of aspiring professionals in the industry.
Executive Chef/Kitchen Manager |
Bistro Byronz
03.2015 - 11.2018
- Hired, trained and managed all kitchen staff. Including employee coaching, development and performance reviews.
- In charge of food cost and vendor relations.
- Planned promotional menu variations based on seasonal pricing and product availability.
- Responded to dietary concerns and food allergies, creating dishes that met customer unique needs and palates.
- Monitored work processes to ensure consistency in quality, quantity, and presentation.
Education
Associate of Arts - Restaurant/Business Management, Savory Culinary
Louisiana Culinary Institute
Baton Rouge, LA08.2013
Skills
- Customer Service Expertise
- Knowledgeable of Liberty Internal Systems
- Metric Centric
- Microsoft Office Suite
- Windows 10/11
- Adobe
- PC Construction
- Video/picture editing
- Graphic Design
- Mobile Device expertise
- Business Management
- Team Building Management
- Social Media Management
- Community Management
- Sales/Client Prospecting
Accolades
- Liberty Mutual: 98% average ACE reviews, Top 25th percentile last resolves, perfect daily attendance and multiple Knowledge ID's updated through Jira submissions.
- Workgroup attrition rate of 0% over 2.5 years in the high turnover field of Foodservice due to excellent team building and management skills.
- Multiple contributions and assisted labor to FEMA and COPIA relief efforts.
- Participate of multiple charity based culinary competitions.
- Co-Founder of multimedia collaborative brand focused on weekly content creation and innovative community engagement options.
Current Pursuits
- CompTIA A+ Certification
- Python Programming Language
- Active Directory
Timeline
Information Technology Support Agent
Liberty Mutual
01.2023 - Current
Assistant Executive Kitchen Manager |
The Cheesecake Factory
11.2018 - 09.2022
Executive Chef/Kitchen Manager |
Bistro Byronz
03.2015 - 11.2018
Associate of Arts - Restaurant/Business Management, Savory Culinary
Louisiana Culinary Institute