Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. I am reliable asset to any organization I am in. I know how to complete task on time and keep customers and leadership well informed.
Hi, I’m
Shaihem Williams
Copperas Cove,TX
Summary
Overview
6
years of professional experience
1
Certification
Work History
US ArmyFort Hood, TX
25B Information Technology Specialist
06.2017 - 01.2023
Job overview
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Ran the help desk and provided charismatic customer service.
- Managed trouble tickets.
Education
Harnett Central High SchoolAngier, NC
High School Diploma
06.2017
University Overview
Skills
- Troubleshooting and Assistance
- Business Development
- Customer Service Expertise
- Configuring Devices
- Reliable
- Able bodied
Certification
IT fundamentals
Comptia Security +
Timeline
25B Information Technology Specialist
US Army
06.2017 - 01.2023
Harnett Central High School
High School Diploma