Alex Terry
Fountain
Summary
Dynamic professional with extensive experience in operational efficiency and employee training at Heritage Farm Co. Proven track record in process improvement and conflict resolution, enhancing productivity and compliance. Recognized for exceptional customer service and data analysis skills, driving high performance and satisfaction in diverse environments.
Overview
19
19
years of professional experience
Work History
General Manger of Farm Operations
Heritage Farm Co
Manistee
05.2021 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Route Driver
Republic Services
Manistee
10.2019 - Current
- My duties and responsibilities as a Route Driver includes but is not limited to thorough pre and post inspection of all vehicles being used during my shift, safely and logistically completing my route while delivering great customer service and managing multiple lines of business each day.
- Upon hiring into Republic Services I was not only able to pass the courses required to get a 'Class-B' certification through the State, I was also used as an unofficial trainer by the company to instruct others on how to pass this course.
- I believe this helps illustrate my drive to learn new things and to be the best in my chosen field.
Customer Service Tech
Ecolab
05.2013 - 10.2019
- While working with Ecolab I held the title of Customer Service Tech.
- My duties were, working with customers to make sure their IPM(integrated pest management) programs were running as they should and that they had all proper documentation to pass annual audits with high scores.
- Along with this I also managed safe and humane pest elimination for commercial customers in both food-grade and non-food grade facilities.
- In my 6 years of employment with Ecolab I was able to pass 8 State Boards.
- As I am a self-motivated employee I made it my mission to gain many awards and other accolades for the company as I could.
- Which included 'the top gun award' this demonstrated my ability to not just pass a test but to be the best for myself and my employers.
Customer Service Agent
Little River Casino and Resort
Manistee
01.2006 - 05.2013
- As a Customer Service Agent (CSA) at Little River Casino and Resort performed many tasks on a daily basis including but not limited to, greeting and checking in/out hotel guests, running and balancing a cash bank, auditing employee paperwork, interviewing and hiring hospitality employees as well and making sure that they were fully trained.
- I also helped to create a property-wide customer service training program that all employees of LRCR are required to complete and pass before the end of their 90 day probationary period.
- I was a trusted staff member and received employee of the month multiple times, but the most fulfilling thing I achieved while working at LRCR were the many praises that came directly from the customers.
Education
Highschool -
Mason County Eastern Highschool
01.2002
One year - biology
West Shore Community College
Skills
- Customer service
- Process improvement
- Employee training
- Operational efficiency
- Conflict resolution
- Data analysis
- Time management
- Communication skills
- Troubleshooting expertise
- Verbal and written communication
Accomplishments
- Growing up in Northwest Michigan, I enjoyed hunting, fishing, trapping, raising 4-H animals and helping out on dairy farms.
- As an avid outdoorsman, I have gained a lot of experience with animals and in the handling of them.
- I enjoy writing about them and my writing has previously been included in Field & Stream Magazine and in Ted Nugent USA.
- My experience as a highly decorated Customer Service Agent at Little River Casino and Resort, has gained me the honor of being selected to serve on the LRCR Board of Review.
- While sitting on the Board of Review, it is my job to select and pull complete work records from LRCR, review said work records and assure that correct disciplinary policies were followed.
- It is also my job to interview all persons involved in specific cases including employee co-workers, Department Leads, Department Supervisors, Department Directors and in some cases the General Manager of the casino.
- If it is found that the employee was wronged, either through suspension and/or termination, the Board of Review has the power to overturn past disciplinary actions and make the employee 'whole' again through back pay, missed bonuses, 401K accrual, earned PTO and a guaranteed 'safe' work environment with no fear of repercussions from any member of the management team involved in the process of the investigation.
Affiliations
- UCAR Certifications in Weather including Sky Warn
Timeline
General Manger of Farm Operations
Heritage Farm Co
05.2021 - Current
Route Driver
Republic Services
10.2019 - Current
Customer Service Tech
Ecolab
05.2013 - 10.2019
Customer Service Agent
Little River Casino and Resort
01.2006 - 05.2013
Highschool -
Mason County Eastern Highschool
One year - biology
West Shore Community College