Alex Thiele
Blaze Credit Union
20 1st St NE Apt 3,MN
11
years of professional experience
Dedicated personal banker with expertise in customer service, loan processing, and cash handling. Proven ability to enhance client relationships and drive customer satisfaction through personalized financial solutions.
Work History
Personal Banker
1 Year 8 Months- Assisted clients with account inquiries and product recommendations.
- Processed loan applications and performed credit evaluations for applicants.
- Educated customers on financial products to improve service engagement.
- Maintained accurate records of transactions and client interactions.
- Collaborated with team members to streamline banking operations and enhance efficiency.
- Provided personalized financial guidance, ensuring compliance with regulations.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Member Service Representative III
1 Year 7 Months- Delivered exceptional customer service through effective communication and problem resolution techniques.
- Assisted members with account inquiries, transactions, and product offerings to enhance satisfaction.
- Educated members on financial products, services, and digital banking tools to drive engagement.
- Collaborated with team members to identify opportunities for process improvements and efficiency gains.
- Conducted training sessions for new staff on customer service protocols and system navigation.
- Resolved complex member issues by coordinating with internal departments to ensure timely solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Educated and engaged customers with new bank products and services.
Personal Banker
2 Years 2 Months- Developed strategies to improve customer retention through targeted outreach initiatives.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
Personal Banker/Teller
4 Years 3 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Developed personalized financial solutions for diverse client needs.
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
- Guided clients through account openings, loan applications, and investment options.
- Implemented process improvements that enhanced operational efficiency within branch workflows.
- Analyzed client financial situations to provide tailored product recommendations.
- Trained and mentored junior staff on banking products and customer service excellence.
- Led initiatives to increase branch performance through community engagement strategies.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
Cashier Team Lead
6 Years- Supervised daily operations, ensuring efficient cashier workflow and customer satisfaction.
- Trained and mentored new team members on cash handling and customer service protocols.
- Implemented inventory management practices to streamline stock replenishment processes.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored cash register accuracy, reducing discrepancies through diligent oversight.
- Collaborated with upper management to identify areas for operational improvement and implement solutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Science - Public Safety
Skills
Relationship building
Branch operations
Customer service
Customer satisfaction
Cash handling
Fraud prevention
Account maintenance
Loans
Account management
Loan processing
Cross-selling products
Teller support
Timeline
Personal Banker
Blaze Credit Union
03.2025 - CurrentRead More
Member Service Representative III
Royal Credit Union
08.2023 - 03.2025Read More
Personal Banker
Unity Bank
06.2021 - 08.2023Read More
Personal Banker/Teller
US Bank National Association
03.2017 - 06.2021Read More
Cashier Team Lead
Superamerica
06.2015 - 06.2021Read More
Century College
Associate of Science from Public Safety
Read More