Alex Torres
Summary
Outgoing Water Park Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
American Dream
05.2021 - Current
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed bi-weekly payroll for 300+ employees.
Trainer
American Dream
01.2021 - 05.2021
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed and implemented successful onboarding program.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Coached and mentored employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Scheduled and taught in class and online courses to increase learning opportunities.
Team Lead
American Dream
12.2019 - 01.2021
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
Lifeguard
PLEASURE POOLS & Spas
05.2015 - 08.2019
- Inspected pools and pools areas for adherence to safety protocols.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Education
Bachelor of Science - Game Development
Full Sail University
Winter Park, FL05.2026
Bachelor of Science - Cybersecurity
Saint Peter's University
Jersey City, NJ05.2022
Skills
- Quality Assurance
- Facilities Inspection
- Goal Setting
- Staff Development and Training
- Staff Management
- Operations Management
- Customer Service
- First Aid/CPR
- Staff Evaluation
- Staff Training
- Employee Supervision
- Microsoft Office
- Handling Complaints
- Relationship Building
- New Hire Orientation
- Team Leadership
- Computer Skills
- PPE use
- Fluent in Spanish
- Communication
- Public Speaking
- Payroll
- CPR and AED
- Training and Development
- Scheduling
Certification
- First Aid & CPR certified
- Ellis & Associates Lifeguard Instructor
- Mobaro Super User
Timeline
Supervisor of Operations
American Dream
05.2021 - Current
Trainer
American Dream
01.2021 - 05.2021
Team Lead
American Dream
12.2019 - 01.2021
Lifeguard
PLEASURE POOLS & Spas
05.2015 - 08.2019
Bachelor of Science - Game Development
Full Sail University
Bachelor of Science - Cybersecurity
Saint Peter's University
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