Alex trejo
Rowlett
Summary
Dynamic manager with a proven track record at Wades Landing, excelling in operations management and team leadership. Skilled in strategic planning and budget control, I successfully drove year-over-year business growth while fostering a collaborative environment. Committed to enhancing customer satisfaction and optimizing workforce productivity through effective staff training and development.
Overview
17
17
years of professional experience
Work History
Manager
Milkshake
Rockwall, TX
01.2025 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Helped cut cost and labor
- Had more then 25 people under my responsibility
- Made server, bar schedules
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
General Manager
Wades Landing
Rockwall, TX
02.2023 - 01.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented operational strategies to enhance overall business performance.
- Managed staff scheduling and training programs to optimize workforce productivity.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Led team meetings to align goals, share feedback, and drive continuous improvement initiatives.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Fostered relationships with suppliers to negotiate favorable terms and secure quality products.
- Ensured compliance with health and safety regulations to maintain workplace standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
AGM
Shakertins
Prosper, TX
02.2022 - 01.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Head Bartender
Vidorra
Dallas, TX
01.2020 - 01.2022
- Led team of bartenders to enhance customer experience through innovative cocktail menu development.
- Trained and mentored new staff on drink preparation techniques and service standards.
- Streamlined inventory management processes, resulting in reduced waste and improved cost efficiency.
- Developed and implemented staff scheduling to optimize workflow during peak hours.
- Collaborated with management on promotional events, increasing customer engagement and sales volume.
- Maintained high standards of cleanliness and organization, ensuring compliance with health regulations.
- Analyzed customer feedback to refine beverage offerings and improve service quality.
- Fostered a positive work environment, promoting teamwork and collaboration among bar staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Head Chef
BJ's Restaurant & Brewhouse
Allen, TX
03.2014 - 01.2019
- Led culinary team in executing high-quality menu items consistently across multiple locations.
- Developed innovative recipes and seasonal menus to enhance customer experience and engagement.
- Oversaw food safety and sanitation practices, ensuring compliance with health regulations.
- Managed inventory control processes, optimizing stock levels and reducing waste significantly.
- Trained and mentored kitchen staff, fostering a collaborative and efficient work environment.
- Streamlined kitchen operations, improving workflow efficiency and reducing service times during peak hours.
- Collaborated with management to analyze customer feedback, driving menu adjustments based on preferences.
- Implemented cost control measures, maximizing profitability while maintaining food quality standards.
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
Education
Culinary - Business
The Art Institutes
Dallas, TX03-2015
High School Diploma -
Rockwall Heath
Rockwall, TX04-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Relationship building
- Operations management
- Performance management
- Shift scheduling
- Staff development
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Sales management
- Performance evaluations
- Product management
- Budget control
- Key performance indicators
- Financial management
- Salesforce management
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Inventory management
- Policy and procedure development
Languages
English
Full Professional
Timeline
Manager
Milkshake
01.2025 - 01.2026
General Manager
Wades Landing
02.2023 - 01.2025
AGM
Shakertins
02.2022 - 01.2023
Head Bartender
Vidorra
01.2020 - 01.2022
Head Chef
BJ's Restaurant & Brewhouse
03.2014 - 01.2019
Culinary - Business
The Art Institutes
High School Diploma -
Rockwall Heath