Alex Trout

• Provided end-user system and equipment training.
• Walked hundreds of users through series of steps to determine problem and implement likely solution.
• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Logged activities in tracking system to maintain accurate, timely records.
• Responded to customer inquiries and provided technical assistance over phone.
• Created user accounts and assigned permissions.

-Coordinated incoming and outgoing shipments to maintain schedules.

-Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

-Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

-Verify thousands of military assets and parts with 100% accuracy.

-Responsible for hundreds of memberships accounts, correcting any payments, infractions, or details upon check-in to building.
-Set up new memberships for any members wanting to join the organization.
-Gave in detail tours about the facilities history, culture, and importance to the community.
-Handled a register.
-Answered phone calls regarding information on any department of the building.

-Lead production to a 98% passing rate during a fleet wide naval inspection working diligently on multiple programs.
-Helped supervise a database for an entire department.
-Managed over 3,500 51 records with over 1,500 discrepancies fixed.
-Oversaw the training program for the work center with over 35 personnel with a 100% completion rate.
-Completed preventative and corrective maintenance on over 600 pieces of life saving equipment at 100% successful completion rate

-Provided desktop help within the work center.

- Trained new employees in various departments and safety standards.