Accomplished professional with a focus on operational continuity, achieving 90% success in system recovery post-incident by enhancing integrity and efficiency. Possesses strong analytical capabilities and a collaborative approach to problem-solving in demanding situations. Dedicated to achieving results through effective communication and teamwork.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cybersecurity Ops Analyst
SAIC
Panama City Beach, FL
10.2023 - Current
Demonstrated knowledge of Information Assurance Vulnerability Alerts (IAVA) and vulnerability scanning processes.
Executed regular plug-ins and system scans for 10 sites every seven days to maintain fleet integrity.
Conducted over 1000 non-credentialed scans, utilizing certified credentials for compliance.
Assisted in updating technical manual standard operating procedures (SOP) for Virtual Secure Enclave (VSE).
Collaborated with cross-functional teams on analytics initiatives to enhance project outcomes.
Engaged in weekly briefings to provide insights and contribute to project discussions.
Utilized STIG Viewer program and maintained knowledge of STIG processes within VSE environment.
Created Excel spreadsheets and managed data through SharePoint and Access databases.
IT Technician
Bay Haven Charter Academy
Panama City, FL
08.2016 - 10.2023
Supported two charter schools, serving approximately 150 faculty and 1,500 students.
Provided technical support by resolving diverse issues for staff and students.
Maintained inventory of computer hardware and software assets efficiently.
Utilized Help Desk Support system to enhance IT coordination.
Installed and updated software and hardware to optimize operational efficiency.
Created user accounts, managed permissions, and monitored system security protocols.
Conducted routine maintenance on computers and servers to ensure peak performance.
Trained users on new technologies to improve overall proficiency.
IT Technician/ ESE Para
Tyndall Elementary
Panama City, FL
03.2014 - 06.2016
Evaluated students on Florida assessments, ensuring accurate results.
Maintained three computer labs to facilitate testing environments.
Configured and dismantled testing areas to support efficient operations.
Updated all testing computers to guarantee optimal performance.
Delivered one-on-one testing assistance tailored to individual student needs.
Supported classroom learning by providing targeted assistance to students.
Quality Control Compliance Analyst
American Strategic Insurance
St. Petersburg, FL
01.2008 - 05.2012
Evaluated software programs to compare specifications and documentation accuracy.
Identified and analyzed defects, errors, and inconsistencies in software functionality.
Conducted system rate, form, and underwriting edit testing across multi-state operations.
Audited agents with high loss ratios to develop targeted corrective action plans.
Created test cases and executed data testing to ensure quality assurance standards.
Responded to user inquiries related to software functions and operations efficiently.
Recommended program enhancements to programmers based on identified issues.
Tracked program performance post-implementation to ensure ongoing operational efficiency.
Supplier Relationship Management Director, Business Development Lead & Ethics Champion at SAICSupplier Relationship Management Director, Business Development Lead & Ethics Champion at SAIC