Alex Truong
Restaurant Management
Humble,TX
Summary
Seasoned restaurant professional with great passion for food, hospitality, and drive for excellent guest service. More than 25 years of progressive, professional management, accounting, and marketing. Organized and diligent with excellent written, oral, and interpersonal communication skills. .
Known for fostering collaboration and achieving significant results through innovative problem-solving and resource optimization. Reliable and adaptable, consistently delivering high-quality outcomes while navigating changing business needs.
Overview
25
25
years of professional experience
Work History
VP of Operations
Makiin Hospitality Group
11.2022 - Current
- Company Overview: River Oak District, Houston, TX
- Plan, direct, coordinate, and oversee operations activities of three restaurant concepts in the organization
- Ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
- Develop and implement strategic initiatives to achieve operational objectives and financial targets
- Streamline operational processes to enhance efficiency and reduce costs
- Recruit, train, and develop a high-performing operations team
- Foster a culture of putting people first, by accountability, collaboration, and continuous improvement
- River Oak District, Houston, TX
General Manager
Le Colonial Restaurant
11.2021 - 11.2022
- Company Overview: River Oak District, Houston, TX
- Oversee operations that leads to annual revenue of 9+ million dollars in sales
- Coordinated all restaurant functions: reservations, settings, private events, kitchen, bar, and table needs
- Performed monthly inventory of bar and restaurants products
- Led weekly manager meetings, wine training with staff, and pre-shift meetings to prioritize staff education
- Develop managers and key staff in the restaurant
- River Oak District, Houston, TX
Investment Advisor Rep.
Transamerica Advisors, INC.
04.2018 - 11.2021
- Company Overview: Houston, TX
- During the beginning of the Pandemic in 2020, I left the restaurant industry
- I saw and anticipated there will be a shift in the restaurant industry with the Covid-19 virus and forced lock down
- I took the opportunity to further my career
- At that time, I was already licensed and doing the investment services on a side
- The investment advisory services allow me to have residual income and flexible hours that I can work from home
- I missed the restaurant industry
- I realized that my true passion is in the restaurant management field
- Provide financial planning advice to include investment, insurance, and retirement
- Assist clients with annuities, life insurance, and long-term care insurance
- Develop, manage, and retain strong client relationships
- Houston, TX
General Manager
Musaafer Restaurant
02.2019 - 03.2020
- Company Overview: Houston, TX
- Help owners develop concepts, menu, wines selections, operation layout, and training materials during opening phase of the restaurant
- Work with Owners, and General Contractor to coordinate construction of the new restaurant
- Work with owners to help develop FOH training modules
- Responsible for hiring, training of new FOH staff
- Help with Payroll and HR administration
- Houston, TX
District Manager
Salata Restaurant
09.2013 - 02.2019
- Company Overview: Houston, TX
- Directed all sales, staffing, and operations of 6 Salata restaurants in Houston
- Full P&L responsibility for high volume district with annual sales of $6.5 million
- Led store expansion in California and Chicago
- Opened 7 new stores in the first 19 months
- Help developed over 21 successful managers
- Created variety of marketing, merchandising, and catering programs resulted in year after year sales increase of 18%
- Introduced new labor scheduling program to improve labor efficiency
- Houston, TX
General Manager
Sullivan’s Steakhouse
07.2011 - 08.2013
- Company Overview: Houston, TX
- Responsible for operation of $6M restaurant
- Profit for restaurant increased 20% from 2011-2012 because of the following initiative:
- Helped company re-design new menu items and re-branding of Sullivan
- Helped re-design banquet rooms to increase bookings
- Recruited musical acts in the bar to enhance atmosphere, which helped increase traffic and revenue
- Re-furnished our Patio with modern décor, lightings, and furniture to attract more outside dining
- Developed marketing plans for Private Dining with local hotels and office buildings
- Referral incentive program for hotel concierges and secretaries
- Reduced staff turn-over by creating and implementing an incentive program
- Houston, TX
General Manager
Perry’s Steakhouse
05.2006 - 07.2011
- Company Overview: Woodlands, TX
- Oversaw the operation of $6M restaurant
- Sales increased from $4M to $6M during the period from 2006-2011 with the following initiative:
- Implemented marketing campaign for Private Dining and Catering Business with local oil and energy companies resulted in 30% sales increased
- Cultivated VIP wine locker guests by developing strong relationships
- Initiated Birthday and Anniversary Program to enhance our guests dining experience
- Developed successful wine seminar program for wait staff with wine vendors and sales contests, which increased wine sales over 15%
- Woodlands, TX
Assistant General Manager
Cheesecake Factory
03.2004 - 05.2006
- Company Overview: Houston Galleria, TX
- Oversaw daily operation of dining rooms with annual revenue totaling $13M
- Improved management technique and inventory control
- Created control program and training that lowered liquor expenses, reduced loss, and maintained integrity of inventory
- Reduced Food and Beverage Cost through effective supervision and inventory control; resulted in profit margin
- Cultivated long-term, high performing team of employees through development, engagement, and incentive program
- Houston Galleria, TX
Education
Investment advisory license - S6, S63, And S65
Kaplan University
Houston, Texas01.2018
BBA - Business AdminIstration
San Diego State University
San Diego, California01.1999
Skills
- Court of Master Sommeliers Certified
- Strong initiative in decisions
- Team leadership
- Staff development
- Highly skilled at problem solving
- Key relationship building
- Team building and motivation
- Operations management
- Organizational development
- Capacity planning
- Business development
- Staff management
- Business planning
Languages
Chinese (Cantonese)
Native language
Spanish
Upper intermediate
B2
Vietnamese
Upper intermediate
B2
Timeline
VP of Operations
Makiin Hospitality Group
11.2022 - Current
General Manager
Le Colonial Restaurant
11.2021 - 11.2022
General Manager
Musaafer Restaurant
02.2019 - 03.2020
Investment Advisor Rep.
Transamerica Advisors, INC.
04.2018 - 11.2021
District Manager
Salata Restaurant
09.2013 - 02.2019
General Manager
Sullivan’s Steakhouse
07.2011 - 08.2013
General Manager
Perry’s Steakhouse
05.2006 - 07.2011
Assistant General Manager
Cheesecake Factory
03.2004 - 05.2006
Investment advisory license - S6, S63, And S65
Kaplan University
BBA - Business AdminIstration
San Diego State University
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