ALEX VACCARO
Orlando,FL
Summary
Detail-oriented professional with a strong background in advanced tech support, managing over 80 daily calls while consistently achieving high customer satisfaction. Expertise in IT troubleshooting and upselling service upgrades enhances customer experience and drives sales growth. Committed to leveraging technical skills in a new, challenging role.
Overview
13
13
years of professional experience
Work History
Busser
Chocolate Factory
Orlando, USA
11.2022 - 06.2025
- Maintained pristine dining areas through diligent table setting and surface sanitization.
- Cross-trained in hosting, guest seating, and food running to enhance overall restaurant operations.
- Supported team by performing various tasks to maintain smooth operations.
Tier 2 Advanced Tech Support
Comcast NBC Universal
Remote
01.2022 - 08.2022
- Managed an average of 80 inbound support calls and billing inquiries daily, maintaining high customer satisfaction.
- Exceeded customer satisfaction targets through effective problem-solving and efficient service delivery.
- Upsold service upgrades and mobile/internet plans to eligible customers during support interactions, enhancing customer experience and contributing to sales growth.
- Achieved supervisor approval ratings by consistently meeting and exceeding company quality standards.
Busser
Hardrock
Orlando, USA
11.2019 - 04.2022
- Adhered strictly to food safety and sanitation protocols to ensure a clean and secure environment.
- Executed opening and closing duties for restaurant operations, ensuring readiness and cleanliness for service.
- Mentored and instructed new team members on busser, food runner, and associated responsibilities.
- Completed assigned tasks to meet management expectations while collaborating with colleagues for verification before departure.
Food Runner
Lombards Seafood - NBC Universal
Orlando, USA
11.2017 - 04.2019
- Expedited food delivery by efficiently serving seafood, soups, and salads, thereby reducing guest wait times.
- Used radio communication with team members to expedite table clearing and improve service speed.
- Matched order receipts to table numbers to ensure accurate service delivery.
- Performed essential opening and closing side work to prepare and secure the dining area.
Busser
NBC Universal
Orlando, USA
11.2017 - 04.2018
- Accelerated food service by promptly delivering seafood, soups, and salads, minimizing customer wait durations.
- Coordinated order tickets with corresponding table numbers, enhancing accuracy in service delivery.
- Utilized radio communication with colleagues to streamline table turnover and sustain service flow.
- Executed opening and closing side work duties, ensuring seamless operational readiness and efficient closure.
Host College program
Disney World
Orlando, USA
11.2012 - 04.2013
- Expedited seafood soup and salad delivery, minimizing guest wait times.
- Enhanced team coordination by facilitating quicker table clearing through proactive radio communication.
- Executed opening and closing side work, supporting efficient restaurant operations.
- Verified receipts against table numbers to ensure accurate billing and customer satisfaction.
Education
Associate degree - Cybersecurity
Wilmington University
Delmar, DE07-2026
Skills
- Food safety practices
- Order accuracy
- Customer service and support
- Guest services and engagement
- Attention to detail
- Workplace organization
- Physical stamina
- Adaptability
- Team collaboration
- Conflict resolution
- Customer satisfaction
- Communication skills
- Problem solving
- Quick learner in structured environments
- Technical support
Timeline
Busser
Chocolate Factory
11.2022 - 06.2025
Tier 2 Advanced Tech Support
Comcast NBC Universal
01.2022 - 08.2022
Busser
Hardrock
11.2019 - 04.2022
Food Runner
Lombards Seafood - NBC Universal
11.2017 - 04.2019
Busser
NBC Universal
11.2017 - 04.2018
Host College program
Disney World
11.2012 - 04.2013
Associate degree - Cybersecurity
Wilmington University