Alex Vargas
Aurora,Illinois
Summary
Detail-oriented Data Center Technician with experience in AI server hardware repair and data center operations. Strong ability to work in mission-critical environments, adhere to SLAs, and support large-scale production infrastructure.
Overview
12
12
years of professional experience
Work History
Data Center Break/Fix IC2
Milestone Technologies
02.2024 - Current
- On site support for META FTEs at OLR ZCH, includes Zion, Grand Teton, Yosemite, and Grand Canyon platforms.
- Replace Wiwynn/Quanta FRUs while adhering to SLAs and escalation standards.
- Point of contact for Milestone when Site Lead is unavailable; provide training and mentorship for a team of IC1s
- Resolve tickets efficiently using 'Action Mode' and document actions taken
- Contribute to hardware decoms, refresh projects, and roll out of new procedures.
- Support continuous improvement initiatives to enhance server up time, workflow efficiency, and operational consistency.
- Productive with or without collaboration
Operations / Processing / Warehouse Team Member
Diageo Global Supply
08.2013 - 10.2023
- Operated high-speed production machinery while maintaining quality and minimizing downtime.
- Completed product batching and coordinated with QC to reduce raw material waste by 5%.
- Managed warehouse material flow and contributed to record production counts.
- Updated daily logs with regular shift activities and incident details.
Education
High School Diploma -
Downers Grove North
Downers Grove, IL06.2006
Skills
- FRU replacements (Quanta/Wiwynn)
- Bash Shell Scripting
- AI hardware repair
TCP/IP, DNS, DHCP, Switch/Router basics
Multitasking Abilities
- Ticketing Systems
- Linux (CentOS, Ubuntu) Windows, MAC
- RHCSA (In Progress)
- Network (In Progress)
- Documentation
Timeline
Data Center Break/Fix IC2
Milestone Technologies
02.2024 - Current
Operations / Processing / Warehouse Team Member
Diageo Global Supply
08.2013 - 10.2023
High School Diploma -
Downers Grove North