Alex Wagner
Zimmerman
Summary
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Supervisor
CINTAS, Professional Uniform and Facility Services
09.2022 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of partners.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage and growth
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
03.2019 - 09.2022
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
- Increased sales revenue by consistently upselling products and services during routine customer visits.
Market Development Representative
CINTAS, Professional Uniform And Facility Services
01.2018 - 12.2019
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Increased sales by offering advice on purchases and promoting additional products.
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
01.2015 - 01.2018
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained positive relationships with customers through Emotional and Rational Trust.
Education
High School Diploma -
Anoka High School
Anoka, MN01.2010
Skills
- Maintaining Customer Retention
- Professional Relationships
- Opportunity Identification
- Overcoming Objections
- Sales support
- Customer service
- Training and mentoring
- Issue resolution
- Corporate Character
- Product education
Certification
- SMITH Evaluator
-FY2025 Q3 Summit
Timeline
Service Supervisor
CINTAS, Professional Uniform and Facility Services
09.2022 - Current
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
03.2019 - 09.2022
Market Development Representative
CINTAS, Professional Uniform And Facility Services
01.2018 - 12.2019
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
01.2015 - 01.2018
High School Diploma -
Anoka High School
Similar Profiles
Sherita CigarSherita Cigar
Route Sales Associate at CINTAS, Professional Uniform and Facility ServicesRoute Sales Associate at CINTAS, Professional Uniform and Facility Services
Karson DewittKarson Dewitt
Loader and Unloader at CINTAS, Professional Uniform and Facility ServicesLoader and Unloader at CINTAS, Professional Uniform and Facility Services
Jon PainterJon Painter
Sales Service Representative at CINTAS, Professional Uniform and Facility ServicesSales Service Representative at CINTAS, Professional Uniform and Facility Services
Katelyn MeleenKatelyn Meleen
Shift Lead at Caribou CoffeeShift Lead at Caribou Coffee
Ryan TheodorsonRyan Theodorson
Burger Cook at Burger KingBurger Cook at Burger King