Summary
Overview
Work History
Education
Skills
Timeline
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Alex Welch

Alex Welch

Metairie,LA

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

6
6
years of professional experience

Work History

Sales Representative

Italy Direct LLC
04.2021 - Current
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
  • Built rapport with clients by providing quality customer service and problem solving
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
  • Trained store personnel on how to interact with customers, not just sell items
  • Managed a cash register with an average of $4,000 in sales each day
  • Successfully closed the sale of roughly $1,500 to a customer

Customer Service Representative

Planet Fitness
01.2020 - 04.2021
  • Maintained cleanliness and organization of gym facilities, ensuring a safe environment for all members.
  • Conducted member orientation sessions, educating new clients on gym policies and equipment safety.
  • Monitored fitness area for compliance with safety standards, addressing issues proactively to prevent accidents.
  • Trained junior staff on customer service protocols and operational procedures, fostering a collaborative team environment.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
  • Contributed to the gym's overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales, customer satisfaction, and facility maintenance.

Education

High School Diploma -

L.W. Higgins High School
Marrero, LA

Skills

  • Customer service
  • Communication skills
  • Customer retention
  • Upselling and cross selling
  • Client account management
  • Customer needs assessment

Timeline

Sales Representative

Italy Direct LLC
04.2021 - Current

Customer Service Representative

Planet Fitness
01.2020 - 04.2021

High School Diploma -

L.W. Higgins High School

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