Bj largent
Evansville,WY
Summary
3072677506
Sales offering in-depth experience in administration of vital business projects and processes. Excellent
communicator and project manager with strengths in daily operations management, workflow
improvements and customer service RETAIL, RETAIL SALES, SATISFACTION, TIME MANAGEMENT, RELATIONSHIP MANAGEMENT, CUSTOMER
SERVICE, FRONT DESK EXPERIENCE, TELEPHONE, ADMINISTRATIVE TASKS, CLERICAL, FRONT DESK,
ORGANIZATIONAL SKILLS, CLERICAL SUPPORT, EVENT PLANNING, NETWORKING, NATURAL, CUSTOMER
RELATIONS, TEAM BUILDING, PROBLEM SOLVING, OPERATIONS
Additional Information
Overview
19
19
years of professional experience
Work History
Sales Representative
SendOutCards
Evansville, WY
06.2007 - Current
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
- Earned numerous recognitions for exceptional customer service
- Resolved customer concerns promptly to maintain satisfaction
- Set up calendar with customer birthdays and other special events for personal touch
- Presented latest merchandise to prospective buyers
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services
- Immediately addressed problems with customer accounts to promote quick resolution
- Responded to telephone and in-person requests for information
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Trained and mentor 100 new sales representatives
- Created and maintained an organized database to develop promotional sales
- Responded to all customer inquiries thoroughly and professionally
Office Manager
Precision Hearing Aid Center
Casper, WY
07.2016 - 07.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Received, screened and routed incoming calls
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Handled all incoming business and client requests for information
- Maintained computer and physical filing systems
- Coordinated special projects and managed schedules
Office Assistant
Spectus Absolute Vision
Casper, WY
07.2014 - 07.2016
- Opened and properly distributed incoming mail
- Answered and quickly redirected up to 25 calls per week
- Answered and managed incoming and outgoing calls while recording accurate messages
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO
- Screened all visitors and directed them to the correct employee or office
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Helped distribute employee notices and mail around the office
Outside Sales Representative
KCWY
Mills, WY
09.2010 - 10.2014
- Wrote sales contracts for orders obtained and submitted orders for processing
- Quoted prices, credit terms and other bid specifications
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Built relationships with customers and the community to promote long term business growth
- Recorded accurate and efficient records in the customer database
- Negotiated prices, terms of sales and service agreements
- Attended monthly sales meetings and quarterly sales trainings
Casper Journal
Casper, WY
08.2008 - 09.2010
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects
- Built strong client relationships and provided high value-adding services
- Developed and maintained long-term relationships with clients
- Consistently hit and exceeded sales goals
Education
Associate of Arts - Education
The Ohio State University
1964
Skills
- Team building Marketing
- Sales expertise Event planning and coordination
- Problem solving strength
- Service agreements Networking
- Customer service Administrative tasks
- Customer relations Meetings and presentations
- Positive and friendly
- Natural leader
- Creative problem solver Public speaking
- Exceptional time management skills Relationship management
- Personable Sales
- Excellent work ethic
- Strong conflict resolution skills
- Quick learner
- Exceptional communication skillsCold calling, Team building, Processes
- Communication skills, Leadership, Public speaking
- Computer literate, Team leadership, Quick
- Conflict resolution, Marketing, Quick learner
- Contracts, Meetings, Rapport
- Creative problem solver, Mentor, Receiving
- Credit, Merchandising, Reception
- Client, Mail, Recording
- Clients, Office, Relationship building
- Customer relations, Multi-tasking, Relationship management
- Customer service, Natural, Retail sales
- Database, Networking, Sales
- Event planning and coordination, Organizational skills, Telephone
- Special events, Personnel, Telephone etiquette
- Network development
- Client service
- Customer service
- Customer relations
- Sales
- Account development
- Visiting customer locations
- Acquiring clients
- Staff training
Timeline
Office Manager
Precision Hearing Aid Center
07.2016 - 07.2018
Office Assistant
Spectus Absolute Vision
07.2014 - 07.2016
Outside Sales Representative
KCWY
09.2010 - 10.2014
Casper Journal
08.2008 - 09.2010
Sales Representative
SendOutCards
06.2007 - Current
Associate of Arts - Education
The Ohio State University