Alex Wilson
Cincinnati,OH
Summary
Enthusiastic content moderator eager to contribute to Webhelp through hard work, attention to detail, and excellent organizational skills. With over three years of experience in this field and ten years of call center experience I feel I am ready to help the Webhelp team achieve our goals.
Overview
6
6
years of professional experience
Work History
Content Moderator
Webhelp
Mason, Ohio
04.2022 - Current
- Managed content distribution to online channels and social media platforms.
- Assisted others with questions regarding videos and explained the reasoning for the answer.
Customer Service Representative
US Bank
Cincinnati, OH
11.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for services and company information.
Connection Center Associate
Sams Club
Fields Ertle, Ohio
07.2013 - 03.2016
- Monitored merchandise to maintain optimum inventory level.
- Executed promotions and met or exceeded established sales goals.
- Sold products and services to new and existing customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained Individuals entering department and maintained feedback with employees
- Assisted coworkers and staff members with special tasks on daily basis.
- Conducted invoicing and investigated receivables discrepancies.
- Accomplished multiple tasks within established timeframes.
Content Moderator Level 2
Blizzard Entertainment
Austin, TX
02.2010 - 04.2013
- Reviewed customer use of our online platform to ensure all interactions fall within company guidelines.
- Cross-trained existing employees to maximize team agility and performance.
- Gave in-depth advice in regards to how to increase productivity for individual team members.
Education
No Degree - Mathmatics
Sinclair Community College
Dayton, OHHigh School Diploma -
Loveland High School
Loveland, OH08.2008
Skills
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Efficient and Detail-Oriented
Accomplishments
- Supervised team of eight staff members.
- Achieved top 25 world wide in quality assurance at Blizzard Entertainment through dedication and passion of the career.
- Collaborated with managers worldwide to establish a better user experience that is still used in every store.
Timeline
Content Moderator
Webhelp
04.2022 - Current
Customer Service Representative
US Bank
11.2021 - 02.2022
Connection Center Associate
Sams Club
07.2013 - 03.2016
Content Moderator Level 2
Blizzard Entertainment
02.2010 - 04.2013
No Degree - Mathmatics
Sinclair Community College
High School Diploma -
Loveland High School
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