Alex Wood
Johnstown
Summary
Dynamic Shift Manager with a proven track record at Whit's Frozen Custard, adept in customer service and cash handling. Excelled in resolving escalated customer issues, mentoring staff for peak performance, and ensuring compliance with quality standards. Achieved high customer satisfaction through effective problem-solving and team leadership. Skilled in inventory control and fostering a positive work environment.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
3
3
years of professional experience
Work History
Shift Manager
Whit's Frozen Custard
03.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Johnstown High School
Johnstown, OH05-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Delegating work
- Inventory control
- Flexible schedule
Timeline
Shift Manager
Whit's Frozen Custard
03.2022 - Current
High School Diploma -
Johnstown High School
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