ALEX XIONG
Minneapolis
Summary
An experienced and dedicated individual with in-depth knowledge of administrative processes and managing successful relationships with employees. Ability to maintain an organized employee database by collecting records, and carefully organizing paperwork associated with existing and future employees. Adept in handling personnel related issues, and adhering to laws and regulations governing recruitment and employment practices. Bringing forth a positive attitude and strong work ethic.
Overview
9
9
years of professional experience
Work History
Office and Administrative Specliastist Senior
Minnesota Department of Human Rights
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively, but accurately in specific detail oriented cases and case management
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Communication between Investigators and external Attorneys
- OnBase knowledge for database
- Printing and processing mail to all parties
- Docketing new charges of discrimination
- Creating draft charges to send to charging parties
- Answer questions to emails using Microsoft Outlook email inbox
- Cross file cases with EEOC
Office and Administrative Specialist Intermediate
Minnesota Board of Peace Officers Standards and Training (P.O.S.T.)
07.2022 - Current
- Process employment roster applications for current and new officers
- Create job postings for available positions per agency
- Review and process examination applications
- Handle payment for each submitted application
- Strongly communicate with agencies through phone and email
- Conduct meeting minutes for each Board Meeting
- Create Staff/Committee meetings via Microsoft Teams, WebEx, and Zoom
- Assist the Director and other Office Coordinator roles as needed
- Using attention to detail to complete detailed assignments
- Knowledge in SWIFT
Program Manager
University of Minnesota – Carlson School of Management
03.2022 - 06.2022
- Coordinate multiple activities for multiple programs
- Giving attention detail to program strategy
- Leading and managing programs while multitasking
- Organize program materials for participants and faculty
- Communicate program logistics with participants and faculty
- Creating Canvas pages for participants and faculty
Seasonal Human Resources Admin
International Paper Company
03.2022 - 06.2022
- Interviewing candidates to discuss job requirements
- Initiating background checks for all candidates
- Invoicing daily billing
- Payroll processing
- I-9 Processing
- File employee records
- Scheduling meetings via WebEx and Zoom
Seasonal Human Resources Supervisor
United Parcel Service
09.2021 - 12.2021
- Interviewing candidates to discuss job requirements and best options of employment
- Initiating background checks for all candidates
- Create job postings for available jobs
- Host job fairs for onboarding new employees
- I-9 Processing
- File employee records
- Data entry for all new applicants that apply
Customer Service Specialist
AT&T Mobility
09.2019 - 09.2021
- Working with customers to bring past due balances current
- Creating payment arrangements to assist customers with hardships
- Collecting payment to bring accounts current
- Providing excellent customer service to show each customer we care
- De-escalating customers to avoid any managerial issues
Team Member
Target
10.2016 - 09.2019
- Greeting customers
- Product fulfillment
- Restocking
- Cash handling
- Provide excellent customer service
Education
Associates of Arts - Liberal Arts and Sciences
Saint Paul College
05.2022
High School Diploma - undefined
Hudson High School
05.2016
Bachelor of Science - Business Administration
Metropolitan State University
Saint Paul, MN12-2025
Skills
- Strong communication
- Attention to detail
- Critical thinking
- Teamwork
- Organization
- Project management
- Leadership
- Problem solving
- Time management
- Data analysis
- Customer service
Timeline
Office and Administrative Specliastist Senior
Minnesota Department of Human Rights
12.2023 - Current
Office and Administrative Specialist Intermediate
Minnesota Board of Peace Officers Standards and Training (P.O.S.T.)
07.2022 - Current
Program Manager
University of Minnesota – Carlson School of Management
03.2022 - 06.2022
Seasonal Human Resources Admin
International Paper Company
03.2022 - 06.2022
Seasonal Human Resources Supervisor
United Parcel Service
09.2021 - 12.2021
Customer Service Specialist
AT&T Mobility
09.2019 - 09.2021
Team Member
Target
10.2016 - 09.2019
High School Diploma - undefined
Hudson High School
Associates of Arts - Liberal Arts and Sciences
Saint Paul College
Bachelor of Science - Business Administration
Metropolitan State University
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