Shayla Powell
Cedar Hills,UT
Summary
Empathetic and detail-oriented professional with strong skills in de-escalation, problem-solving, organization, and customer service. Quick to learn new tasks and adapt to changing environments. Currently seeking part-time or full-time employment while completing online coursework over the next year.
Overview
3
3
years of professional experience
Work History
Office Manager/Office Administrative Assistant
Utah Valley Acupuncture
American Fork, Utah
2024.11 - Current
- Managed front desk operations, including greeting visitors, answering inquiries, and directing them to the appropriate personnel.
- Trained new hires on office policies and procedures to ensure smooth onboarding.
- Maintained office inventory, including acupuncture supplies and herbs, to ensure seamless daily operations.
- Created custom formulations for patients based on their specific needs.
- Answered all incoming calls, addressing patient questions and concerns with professionalism.
- Assisted the doctor with scheduling and time management to optimize office efficiency.
- Developed social media content and submitted posts for owner approval and publication.
- Troubleshot technical issues and took initiative to resolve any operational challenges.
Office Manager, Receptionist
Eye Pros
Spanish Fork
2023.07 - 2024.01
- Greeted and checked in patients while scheduling and managing appointments.
- Verified insurance coverage and calculated co-pays for accurate billing.
- Resolved billing, scheduling, and other patient concerns to ensure smooth operations.
- Ordered and maintained office supplies to keep the workspace fully stocked.
- Oversaw daily office operations, ensuring efficiency and organization.
- Processed payroll for employees and provided training for new hires.
- Managed the hiring process, including recruiting and onboarding new employees
Interior Design Assistant / Personal Assistant
Aloe and Elm
American Fork
2022.03 - 2023.06
- ssisted in designing small areas of homes to enhance aesthetics and functionality.
- Organized and cleaned spaces in preparation for decorating.
- Ran errands for Dragonsteel and Aloe & Elm to support business operations.
- Assisted with various tasks at the Dragonsteel home as needed.
- Moved and arranged furniture to create well-designed and visually appealing spaces.
Dental Assistant, Front Desk
Salt Lake Pediatric Dentistry
2022.07 - 2023.03
- Prophylaxis, Fluoride, Sealants
- Took FMX, BWX and PANO X-rays
- Trained in Curve and Dentrix software
- Charted for doctors
- Made treatment plans for patients
- Assisted with extractions
- Knowledge of insurance benefits
- good knowledge of dental terminology
Education
Nursing
UTAH VALLEY UNIVERSITY
Orem2027-05
Dental assisting - Xray Certified
MTECH, OREM CAMPUS
Orem01.2021
High School Diploma -
LONE PEAK HIGH SCHOOL
01.2021
Skills
- Strong Communication
- Outgoing
- Friendly
- Great with People and patient care
- Problem-Solving
- Quick Learner
- Hard Worker
- Billing/ Admin work
- Strong Organizational Abilities
- Reliable
- Conflict Resolution
- Staff hiring
- Payroll processing
- Employee supervision
- Operations management
- Inventory control
Timeline
Office Manager/Office Administrative Assistant
Utah Valley Acupuncture
2024.11 - Current
Office Manager, Receptionist
Eye Pros
2023.07 - 2024.01
Dental Assistant, Front Desk
Salt Lake Pediatric Dentistry
2022.07 - 2023.03
Interior Design Assistant / Personal Assistant
Aloe and Elm
2022.03 - 2023.06
Nursing
UTAH VALLEY UNIVERSITY
Dental assisting - Xray Certified
MTECH, OREM CAMPUS
High School Diploma -
LONE PEAK HIGH SCHOOL