Thalia Ipanaque
The Colony,TX
Summary
Experienced administration professional working towards learning and implementing new skills and enhancing the ones acquired, with the purpose of adding value to my work and making a positive contribution to the organization's goal. Expert ability to multitask and a proven ability to play a key role in client services and general office operations. Works effectively with cross-functional teams in ensuring operational and service excellence. Accustomed to a fast-paced environment that demands professionalism at every level.
Overview
12
12
years of professional experience
Work History
Office Manager/Office Administrative Assistant
Highwood Fence & Tree Services LLC
02.2018 - Current
- Oversee general office operations
- Coordinate daily appointments and schedules for all employees
- Create and send estimates and invoices via QuickBooks
- Sort mail and answer direct phone calls
- Assist with payroll for all office employees
- Work directly with owner to assist with hiring process
- Deliver excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
- Resolve customer concerns via email
- Document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Social media marketing
Senior Data Entry Clerk
FS Builder Resources
02.2016 - 01.2018
- Create accurate spreadsheets
- Enter and update information into relevant databases
- Inform relevant parties regarding errors encountered while entering data
- Compile, sort, and verify the accuracy of data before entering
- Maintain logs of activities and completed work
- Sales force data entry
- Handling additional duties from time to time
- Inventory of warehouse materials
- Outbound calls and emails to vendors
- Receiving of warehouse inventory
Vendor Compliance Representative
Real Page Inc.
02.2014 - 02.2016
- Customer service via phone and email
- Worked in a fast-paced environment answering 70+ calls a day
- Data entry on excel spreadsheets
- Outbound calls to insurance companies to ensure customers are up to date with insurance
- Emailing management companies as a third party to provide all necessary information
Personal Banker
First Convenience Bank
10.2012 - 01.2014
- Recommending and explaining banking services and products to clients based on their needs
- Managing client bank accounts, including opening and closing accounts, and overseeing transactions
- Presenting and selling banking services and products to existing and prospective clients
- Preparing documentation to open or close accounts
- Resolving client queries and complaints.
- Performing administrative duties, such as data entry, as needed
Education
High School Diploma -
San Pedro High School
Los Angeles, CA06.2010
Skills
- Typing 65 WPM
- MS Office and QuickBooks proficient
- Self-Management
- Strong communication skills
- Problem-Solving
- Organizational Skills
- Excellent multi-tasking ability
- Teamwork and Collaboration
Timeline
Office Manager/Office Administrative Assistant
Highwood Fence & Tree Services LLC
02.2018 - Current
Senior Data Entry Clerk
FS Builder Resources
02.2016 - 01.2018
Vendor Compliance Representative
Real Page Inc.
02.2014 - 02.2016
Personal Banker
First Convenience Bank
10.2012 - 01.2014
High School Diploma -
San Pedro High School
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