Brittany Broce
The Colony,TX
Summary
Skilled Client Account Manager with proven expertise in managing and expanding strategic client relationships. Strong communication and negotiation skills facilitate the implementation of effective account strategies. Consistently achieved high customer satisfaction through proactive engagement and innovative solutions. Previous roles resulted in significant revenue growth by expanding client base and maintaining high retention rates.
Overview
7
7
years of professional experience
Work History
Client Account Manager
Synergenx
Frisco, Texas
09.2024 - Current
- Managed client accounts, addressing inquiries and resolving issues efficiently.
- Developed strong relationships through consistent follow-ups with clients.
- Facilitated onboarding processes for new clients, ensuring seamless transitions.
- Collaborated with sales teams to uncover growth opportunities within accounts.
- Identified specific client needs while maintaining expert knowledge of account details.
- Ensured compliance with laws, regulations, and standards related to client accounts.
Spa Coordinator
Glo Sun Spa
Arlington, Texas
12.2023 - 09.2024
- Assisted customers with scheduling, rescheduling, or canceling appointments via phone calls.
- Greeted guests and members upon arrival to ensure positive first impressions.
- Resolved guest complaints efficiently to maintain high satisfaction levels.
- Guided customers on facility tours, detailing spa resources and amenities.
- Planned and executed promotional events to attract new clients and market spa services.
Style Consultant
Target
Mansfield, Texas
12.2018 - 12.2023
- Curated merchandise displays to maximize visual impact and attract customer attention.
- Greeted clients and assessed fashion preferences to recommend suitable products.
- Managed inventory across store locations to maintain optimal stock levels.
- Educated clients on upcoming promotions and events, highlighting benefits of participation.
Education
Associate of Applied Business -
Tarrant County College
Fort Worth, TX05-2021
High School Diploma -
Slaton High School
Slaton, TX05-2018
Skills
- Client relationship management
- Sales collaboration
- Inventory management
- Effective communication
- Team collaboration
- Attention to detail
- Systems and software proficiency
- Lead generation
- Social media engagement
Timeline
Client Account Manager
Synergenx
09.2024 - Current
Spa Coordinator
Glo Sun Spa
12.2023 - 09.2024
Style Consultant
Target
12.2018 - 12.2023
Associate of Applied Business -
Tarrant County College
High School Diploma -
Slaton High School
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