Alex Young
Platteville,CO
Summary
Charismatic General Manager with strong business acumen and 16 years of progressive and relevant sales management experience. Offering general knowledge of all facets of the Automotive business. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used and new car inventory, forecasting sales and motivating team to reach sales targets. Servant leadership, Employee and Guest Centric views are a top priority.
Overview
18
18
years of professional experience
Work History
General Manager
Larry H Miller Volkswagen Lakewood
03.2023 - Current
- Managed budget, operations, employee reviews, training, and growth plans for 60+ employees.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Strive for year-over-year business growth while leading operations, strategic vision, and long-range planning in this volatile market
- Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Sales Manager
Larry H Miller Volkswagen
12.2020 - 03.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained relationships with customers and found new ones by identifying needs and offering unique ideas
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Grew LVW from #10 in the area to a consistent #3 in the area. We are only trailing Emich and McDonlad which are both within reach.
- Consistently outperformed the market New vehicle sales and have had consistent year over year growth in Pre-owned and CPO sales.
- Held Green CSI for over two years in sales.
- Utilized and embraced CLICKLANE (Gubagoo and acquisition) X-Time, VAuto, StockWave,Conquest,Rapid recon, Dealersocket and many other technologies.
- Gained direction and training from General Manager so I am ready when the opportunity arises.
- Actively involved with all aspects of this dealership. Strong understanding and support of Fixed and variable operations.
- Trained and groomed our Credit Repair specialist (Jay McAdow) and promoted him to new car manager. He is now ready to step into a GSM Role.
- Trained and Groomed Shy Bushieri from a sales consultant to an Internet Sales Manager. (He is ready to move to the next level when the position opens up).
- Hold one on ones with all sales consultants, sales manager and FI managers on a monthly basis. Discussing wins and failures, ways to improve and grow.
- Reviewed my Caliper test with mentors and peers. Learning how to take advantage of my strengths and embrace, overcome and utilize my weakness' to make me better.
Used Car Sales Manager
Larry H Miller Volkswagen
08.2018 - 12.2020
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Attended auctions to sell undesirable vehicles and purchase needed makes and models.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Leveraged CDK, DealerTrack, CUDC, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales, profit and CSI objectives.
Automotive Sales Manager
Larry H Miller Ram Truck Center
11.2016 - 07.2018
- Coached and promoted high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
- Helped build sales team for new location by training and mentoring.
- Helped our store hold #1 and #2 spot in the market in New car sales for 12 of 12 months in 2017.
Automotive Sales Manager
Larry H Miller Ford Lakewood
09.2015 - 11.2016
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals, profit and CSI objectives.
- Drove business success by maintaining and applying current knowledge of sales, promotions and incentives.
- Focused on New car inventory, ordering and stocking the correct vehicles.
Automotive Finance Director
Larry H Miller Ford Lakewood
04.2014 - 08.2015
- Contracted 90+ deals per month
- Delivered exceptional level of service to each customer by listening to concerns and answering questions all while maintaining an Average PVR above $2000.
- Grew valuable relationship while multiple lenders
- Managed 3 other Contractors.
- Implemented and grew our second chance lending program which is still being used and is successful today. (2nd Chance Colorado)
- Maintained a Sub 7 day CIT
- Worked with the sales managers to implement a training schedule with the sales staff.
Automotive Finance Manager
Autonation Nissan 104
04.2011 - 04.2014
- Contracted 80+ Deals per month
- Booked and Billed deals
- Obtained approvals and learned Lender Programs.
- Ran an average of $1700 PVR
- Built and maintained relationships with sales staff to ensure maximum Front and back profitability.
Automotive Sales Consultant
Autonation Nissan 104
04.2008 - 04.2011
- Met customers on lot and in showroom to discuss available vehicles and options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Averaged 17.8 Vehicles sold per month my last year in sales.
- Won Nissan's Society of Excellence 2 years in a row.
Entry Level Technician
Autonation Nissan 104
11.2007 - 04.2008
- Performed basic mechanical alignments, Oil Changes, Tire rotations
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Performed basic diagnosis on high tech vehicles
- Apprenticed under a 20 year master technician
Marine and RV Sales Professional
Nolans RV And Marine
07.2005 - 11.2007
- Top Salesman for 17 months
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Westminster High School
Westminster, COSkills
- Competitive
- Team collaboration
- Dealer added accessories
- Financing knowledge
- Entrepreneurial
- Completed Autonation sales process training course
- Completed Autonation Finance and Insurance training course
- Completed JM&A Finance and Insurance training course
- Completed Larry Miller Used Car Academy
- Completed Larry Miller Leadership Academy
- Operations
- Coaching and mentoring
- Positive and upbeat
- Ford, Nissan, Ram, Volkswagen and General Motors expertise
Timeline
General Manager
Larry H Miller Volkswagen Lakewood
03.2023 - Current
General Sales Manager
Larry H Miller Volkswagen
12.2020 - 03.2023
Used Car Sales Manager
Larry H Miller Volkswagen
08.2018 - 12.2020
Automotive Sales Manager
Larry H Miller Ram Truck Center
11.2016 - 07.2018
Automotive Sales Manager
Larry H Miller Ford Lakewood
09.2015 - 11.2016
Automotive Finance Director
Larry H Miller Ford Lakewood
04.2014 - 08.2015
Automotive Finance Manager
Autonation Nissan 104
04.2011 - 04.2014
Automotive Sales Consultant
Autonation Nissan 104
04.2008 - 04.2011
Entry Level Technician
Autonation Nissan 104
11.2007 - 04.2008
Marine and RV Sales Professional
Nolans RV And Marine
07.2005 - 11.2007
High School Diploma -
Westminster High School
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