Trey Stein
CINCINNATI
Summary
Hardworking and motivated General Manager with 7 years experience in customer service, management, team building and store sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Swensons Drive-Ins
08.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed a monthly budget to maximize store profits on a per period basis.
- Cultivated strong relationships with guests, vendors, and neighboring businesses to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and strengthen relationships.
- Managed a diverse team, up to 40 employees at a time fostering a positive work environment with high employee satisfaction.
- Responsible for all product orders, managing a strict budget on food costs and paper goods.
General Manager
Wingstop Restaurant
09.2018 - 07.2022
- Supervised a staff of 15+ employees at a time, managing 5 or more employees per shift where stores sales averaged $45,000 a week.
- Secured proper safety guidelines throughout entire store, for both front of house and back of house staff.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Completed inventory counts to identify losses and find outliers.
- Maintained a professional and positive environment while interacting with guests, serving an exceptional experience for patrons.
- Ordered product, conduct interviews with candidates, onboard new employees.
- Serv safe certified.
- Simultaneously served as the GM of multiple stores.
Carpentry Worker
Miller Garage
06.2016 - 05.2018
- Shaped materials to specified measurements using hand tools, machines and power saws.
- Framed garage walls, lifted and set them.
- Responsible for following protocol, stayed organized to provide team safety.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06.2013
Skills
- TIme management
- Organization
- Customer Service
- Teamwork
- Work ethic
- Attention to detail
- Communication
- Operations Management
- Problem Resolution
- Leadership and team building
- Competitive
- Empathetic
Certification
Serv safe
Timeline
General Manager
Swensons Drive-Ins
08.2022 - Current
General Manager
Wingstop Restaurant
09.2018 - 07.2022
Carpentry Worker
Miller Garage
06.2016 - 05.2018
High School Diploma -
East Detroit High School