Hannah Hooper
Bolivar,USA
Summary
Dynamic General Manager with extensive experience at Indus Hospitality Group, excelling in team development and financial management and exceptional human resource duties. Proven track record in enhancing guest satisfaction and operational efficiency, while effectively managing a diverse crew. Skilled in inventory control and conflict resolution, driving success through strategic planning and exceptional leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Indus Hospitality Group
Allegany, US
09.2025 - Current
- My job duties include running the restaurant, ensuring shifts run smoothly, scheduling, pos updates, cash handling, pnl reports.
- Other duties include truck ordering, meeting, inventory control, customer care, managing crew of 20+ and more!
- Directed daily operations to enhance guest experiences and service quality.
- Managed staff recruitment, training, and development for optimal team performance.
- Oversaw budgeting and financial planning for various hospitality projects.
- Coordinated marketing strategies to promote hotel offerings and increase visibility.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Managed employee recruitment and onboarding processes effectively.
- Developed and implemented training programs for new hires.
- Administered employee benefits and maintained accurate records.
- Conducted employee performance evaluations and provided feedback.
- Maintained compliance with labor laws and company policies.
- Collaborated on workplace culture initiatives to enhance engagement.
- Supported HR metrics analysis to inform strategic decisions.
- Maintained accurate records of personnel data in the HRIS system.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Assisted with payroll processing by verifying timekeeping records.
- Conducted employee onboarding process, orientations, and exit interviews.
- Responded to inquiries from employees regarding benefits packages.
Assistant Manager
Indus hospitality
Wellsville, US
05.2025 - Current
- Assisted in daily operations and staff management to enhance service delivery.
- Coordinated training programs for new employees to ensure consistent service standards.
- Oversaw inventory management and supply ordering to maintain operational efficiency.
- Implemented staff scheduling processes to optimize workforce allocation and coverage.
- Facilitated communication between departments to improve workflow and guest satisfaction.
- Resolved customer complaints swiftly to uphold the establishment's reputation for excellence.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
Chipotle Mexican Grill
Olean, US
06.2023 - 04.2025
- To ensure quality of food being put out satisfies customers, ensuring customer care is top priority, running shift and working on inventory control and pos system.
- Assisted in daily operations and staff management to enhance service delivery.
- Coordinated training programs for new employees to ensure consistent service standards.
- Oversaw inventory management and supply ordering to maintain operational efficiency.
- Implemented staff scheduling processes to optimize workforce allocation and coverage.
Lead Cook
East Aurora Co-op Market
East Aurora, US
12.2022 - 10.2023
- Supervised kitchen staff, ensuring efficient food preparation and safety standards.
- Developed weekly menus, focusing on seasonal ingredients and customer preferences.
- Trained new cooks on recipes, kitchen equipment, and safety protocols.
- Ensured cleanliness and organization of kitchen areas during food service hours.
- Collaborated with suppliers to source high-quality local ingredients for dishes.
Assistant Manager
Tim Hortons
Arcade, US
12.2018 - 09.2022
- To ensure each shift runs smoothly and efficiently
- Count drawers at beginning and end of day
- Do daily bank deposits
- Ensure customers are satisfied with service and products going out
- Assisted in daily operations and staff management to enhance service delivery.
- Facilitated communication between departments to improve workflow and guest satisfaction.
- Oversaw inventory management and supply ordering to maintain operational efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Culinary Arts - Associate's degree
Alfred State College
Alfred, NY05.2020
Animal Sciences - 2 year program
Ellicottville boces
Ellicottville, NY06.2018
General Studies - High school diploma or GED
Pioneer central high school
Yorkshire, NY06.2018
Skills
- POS
- Menu Planning
- Written communication
- Collaboration with Sales
- Guest services
- Business Basic
- Restaurant Management
- Mentoring
- Sales management
- HIPAA
- Team development
- Negotiation
- Collaborate
- Purchasing
- Windows
- Employee relations
- Retail sales
- Property management
- Employee engagement
- Culinary experience
- Merchandising
- Disability insurance management
- Customer service
- Cash handling
- Organizational skills
- Sales
- Technical Proficiency
- Inventory Control
- Sanitation
- Customer support
- SharePoint
- Assistant Manager Experience
- Kitchen Management Experience
- Conflict management
- Relationship management
- Marketing
- Restaurant Experience
- Communication skills
- QuickBooks
- Food service
- FMLA
- Restaurant experience
- Fine dining experience
- Phone etiquette
- Shift management
- Motivational interviewing
- Cash register
- Writing skills
- Store management
- Health insurance management
- Workers' compensation
- Cost control
- Driving
- Time management
- Inventory management
- Leadership
- Profit & loss
- Quick service & fast food restaurant
- Customer inquiry handling
- Supervising Experience
- Analysis skills
- Shift Management
- Kitchen management
- Paid time off management
- Basic math
- Attention to detail
- Menu planning
- Financial management
- HR compliance
- Retail Sales
- Life insurance management
- Sales Management
- Management
- HACCP
- Cooking
- Computer skills
- Supervising experience
Certification
- ServSafe
- Driver's License, Class D, 06/22, 06/29
Willing To Relocate
- Wellsville, NY
- Olean, NY
- Alfred, NY
Personal Information
Authorized To Work: US for any employer
Timeline
General Manager
Indus Hospitality Group
09.2025 - Current
Assistant Manager
Indus hospitality
05.2025 - Current
Assistant Manager
Chipotle Mexican Grill
06.2023 - 04.2025
Lead Cook
East Aurora Co-op Market
12.2022 - 10.2023
Assistant Manager
Tim Hortons
12.2018 - 09.2022
Culinary Arts - Associate's degree
Alfred State College
Animal Sciences - 2 year program
Ellicottville boces
General Studies - High school diploma or GED
Pioneer central high school