Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Herrera

Des Plaines,IL

Summary

Goal-oriented manager dedicated to continuous improvement and driving positive business impact. Working in bilingual sales and fostering client relationships. Excelled in exceeding quotas through strategic leadership and effective communication, achieving significant sales targets. Skilled in conflict resolution and goal setting, demonstrating a competitive edge, and commitment to excellence.

Overview

9
9
years of professional experience

Work History

General Manager

TT's Tacos and Tequila
Chicago, IL
06.2023 - Current
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Recruited, interviewed, and hired qualified staff for open positions.
  • Built and maintained loyal, long-term customer relationships through customer service and events.

Licensed Benefits Advisor

OneDigital
Chicago, IL
08.2022 - 05.2023
  • Identified and analyzed beneficiaries' needs, and pitched relevant plans to effectively meet their demands. (Bilingual)
  • Developed and maintained strong relationships with clients to further expand the book of business.
  • Utilized CRM software to track leads, manage client interactions, and monitor sales performance, achieving and exceeding quarterly sales targets.

Manager

The Angry Crab
Chicago, IL
04.2018 - 08.2022
  • Trained employees in order to be sufficient in their new role.
  • Set sales and profit goals, and implemented plans to correct performance deficiencies.
  • Managed monthly sales targets while maintaining costs, and keeping employee turnover low.
  • Gained valuable knowledge in interpersonal relationships with staff and customers as a server, bartender, and manager.

Member Service Attendant

Westmoreland Country Club
Wilmette, IL
05.2016 - 11.2017
  • Maintained a strong relationship with important clientele.
  • I responded to guest concerns and requests in my caddying role.
  • I juggled multiple projects and tasks daily to ensure high quality and timely delivery.
  • Provide excellent service and attention when face-to-face with members.

Education

Life And Health Insurance License -

Illinois
08.2022

Bachelor of Science - Criminal Justice

North Park University
Chicago
05.2019

Skills

  • Bilingual Sales (Spanish)
  • Competitive
  • Product Knowledge
  • Client relationships
  • Issue and conflict resolution
  • Verbal and written communication
  • Goal setting

Timeline

General Manager

TT's Tacos and Tequila
06.2023 - Current

Licensed Benefits Advisor

OneDigital
08.2022 - 05.2023

Manager

The Angry Crab
04.2018 - 08.2022

Member Service Attendant

Westmoreland Country Club
05.2016 - 11.2017

Life And Health Insurance License -

Bachelor of Science - Criminal Justice

North Park University
Ethan Herrera