Edmee Irrizary Lebron
Altamonte Springs,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable and payable, marketing, ledger preparation, invoicing, vendor negotiations, sales and contract management. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
General Manager
AIW Furniture
Altamonte Springs, FL
07.2019 - 09.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Created schedules for staff members according to business needs.
- Audited cash registers at the end of each shift for accuracy.
- Handled employee relations issues such as disciplinary action or terminations.
- Investigated incidents reported by customers or staff members.
- Interacted with customers regularly to ensure their needs were met.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Coordinated employee schedules according to shift changes and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Entered and filed documents and records into system.
- Supported day-to-day administrative operation, processing financial documents and receiving calls.
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
Education
Associate of Business Administration - Business Administration And Accounting
San Juan Technical College
Puerto Rico05-1992
Some College (No Degree) - Basic
HCC
Tampa, FLSkills
- Business Administration
- Account Management
- Budget Planning
- Sales Expertise
- Marketing
- Administrative Skills
- Problem Solution
- Vendor Relationships and Negotiation
- Time Management
- Team Player
- Team Leadership
- Recruiting
- Client Relations and Support
- Team Training
- Efficient Multi Tasker
- Sales Analysis
- Network
- Purchasing and Planning
- New Business Development
- Cost Reduction
- Staff Management
- Exceptional Communication
- Bilingual (Spanish)
Timeline
General Manager
AIW Furniture
07.2019 - 09.2023
Associate of Business Administration - Business Administration And Accounting
San Juan Technical College
Some College (No Degree) - Basic
HCC