Alex Zaragoza
Las Vegas,NV
Summary
Dynamic bilingual professional with a proven track record in team and staff management at El Birotazo. Excelled in enhancing customer satisfaction and engagement, leveraging a strong food service background. Demonstrated expertise in inventory control and financial reporting, significantly improving operational efficiency. Skilled in fostering a positive atmosphere, achieving notable customer feedback and sales growth.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
El Birotazo
4262 E. Charleston Blvd
01.2020 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Waiter
El Birotazo
4262 E Charleston Blvd Las Vegas NV
01.2016 - 01.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
Las Vegas High School
Las Vegas, NV05.2018
Skills
- Bilingual ( English / Spanish )
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Food Service Background
Timeline
Restaurant Manager
El Birotazo
01.2020 - 04.2024
Restaurant Waiter
El Birotazo
01.2016 - 01.2020
Las Vegas High School