Samantha Hernandez-Vasquez
Kingsville
Summary
Bilingual customer service professional with extensive experience in hospitality, retail, and front‑desk operations. Skilled in analyzing problems, organizing workflow, and communicating clearly with diverse customers and teams. Proven ability to manage fast‑paced environments, support staff, resolve issues quickly, and maintain high service standards. Strong background in team coordination, inventory processing, appointment scheduling, and front‑of‑house leadership. Known for a friendly, professional demeanor, attention to detail, and the ability to build positive relationships with both customers and coworkers.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Savannah Tequila Co
Savannah, GA
10.2023 - 03.2024
- Supervised daily front‑of‑house operations, supporting servers and ensuring efficient service during high‑traffic periods.
- Resolved customer concerns quickly and professionally to maintain a positive dining experience.
- Communicated clearly with staff to coordinate workflow, table assignments, and service priorities.
- Trained new servers on customer service standards, teamwork, and restaurant procedures.
Restaurant Waiter
Jalapenos Authentic Mexican Restaurant
Savannah, GA
09.2021 - 10.2023
- Collaborated with kitchen and front‑of‑house staff to coordinate orders and maintain efficiency.
- Managed multiple tables at once, prioritizing tasks to deliver timely service in a fast‑paced environment.
- Provided friendly, attentive service by greeting guests, taking accurate orders, and ensuring satisfaction throughout their visit.
Restaurant Hostess
Cracker Barrell
Calhoun, GA
06.2017 - 07.2020
- Maintained organized waitlists and seating charts to support smooth operations.
- Greeted guests warmly, gathered accurate party information, and seated customers efficiently during rushes.
- Coordinated with servers to balance table assignments and prevent overwhelm.
Education
Computer Information Systems, Logistics & Supply C - Business Administration
Savannah State University
Savannah, GASkills
- Bilingual: English & Spanish
- Comfortable assisting Spanish‑speaking clients with questions, concerns, and service needs
- Ability to translate and interpret for customers and coworkers
- Builds stronger customer relationships across diverse communities
- Clear verbal and written communication
- Time management and task prioritization
- Organization and workflow coordination
- Customer service and client relations
- Multitasking in fast‑paced environments
- Team collaboration and support
- Conflict resolution and issue management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Savannah Tequila Co
10.2023 - 03.2024
Restaurant Waiter
Jalapenos Authentic Mexican Restaurant
09.2021 - 10.2023
Restaurant Hostess
Cracker Barrell
06.2017 - 07.2020
Computer Information Systems, Logistics & Supply C - Business Administration
Savannah State University