LETICIA MORA
Los Angeles,CA
Summary
Experienced hospitality professional with a strong background in luxury service, fine dining, and high-volume restaurant operations. Known for elevating guest experiences, leading teams with clarity and confidence, and maintaining exceptional standards in upscale environments. Skilled in staff training, service execution, event coordination, and creating memorable guest interactions. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Kaviar
Pasadena, CA
01.2025 - Current
- Oversee daily operations for a high-end Japanese restaurant specializing in premium omakase and luxury dining.
- Lead, train, and mentor front-of-house staff to maintain elevated service standards.
- Manage guest relations, reservations, VIP experiences, and service flow during peak hours.
- Support event planning, menu presentation, and brand-aligned service execution.
Server Trainer
Four Seasons Hotel
Beverly Hills, CA
01.2020 - 01.2024
- Delivered training for new and existing staff in a Forbes-rated luxury environment.
- Ensured consistency in fine-dining service, guest engagement, and brand standards.
- Supported large-scale events, high-profile clientele, and fast-paced service operations.
Server Trainer
Madonna Inn Resort & Spa
San Luis Obispo, CA
01.2018 - 01.2020
- Trained servers in high-volume dining with a focus on guest satisfaction and efficiency.
- Maintained smooth service flow during peak tourism seasons and large events.
- Assisted with onboarding, menu knowledge, and service quality control.
Cocktail Waitress
Buffalo Wild Wings
San Luis Obispo, CA
01.2016 - 01.2018
- Provided high-energy service in a fast-paced sports bar environment.
- Specialized in cocktail service, upselling, and guest engagement.
- Worked concurrently with Gearcell Inc. role.
Customer Service Representative
Gearcell Inc.
San Luis Obispo, CA
01.2014 - 01.2018
- Delivered customer support, order processing, and issue resolution.
- Strengthened communication, multitasking, and client-facing skills.
- Balanced responsibilities while working simultaneously at Buffalo Wild Wings.
Education
High School Diploma -
Delta High School
01.2014
Skills
- Luxury Hospitality & Fine Dining
- Staff Training & Leadership
- Guest Relations & Service Recovery
- Event Coordination
- Menu Knowledge & Presentation
- High-Volume Operations
- POS & Reservation Systems
- Bilingual: English & Spanish
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Restaurant Manager
Kaviar
01.2025 - Current
Server Trainer
Four Seasons Hotel
01.2020 - 01.2024
Server Trainer
Madonna Inn Resort & Spa
01.2018 - 01.2020
Cocktail Waitress
Buffalo Wild Wings
01.2016 - 01.2018
Customer Service Representative
Gearcell Inc.
01.2014 - 01.2018
High School Diploma -
Delta High School