Alex Zarnikow
Bellingham
Summary
Dynamic sales advisor with expertise in pipeline management and cross-functional collaboration. Spearheaded innovative sign-up and onboarding solutions, achieving a 50% reduction in sign-up time. Committed to team leadership and process improvement, utilizing Salesforce skills to drive revenue growth and enhance customer experiences.
Overview
10
10
years of professional experience
Work History
Vacation Rental Advisor
Evolve Vacation Rental
Remote
06.2020 - Current
- Led team during managerial absences, facilitating meetings and enforcing CRM hygiene through weekly pipeline management and forecast execution.
- Spearheaded and hosted Evolve's first-ever Virtual Owners Panel, conducting live interviews in front of the entire sales organization to uncover insights into the early-stage onboarding experience and drive a customer-obsessed culture.
- Partnered cross-functionally with Onboarding Consultants to refine and launch a proactive 'Next Steps' playbook for newly approved owners, ensuring interdepartmental alignment while streamlining the Q&A process to accelerate time-to-activation.
- Championed system-wide CRM process improvements by optimizing mandatory fields to ensure accurate closed-lost data reporting and implementing new duplicate-detection protocols, reducing manual clicks and elevating overall pipeline hygiene.
- Developed and maintained a centralized 'Updates Playbook' to align sales team on evolving processes, playbook shifts, and product changes in a high-growth environment.
- Participated in a cross-functional Hackathon, pitching and developing innovative workflow solutions designed to increase owner efficiency from initial sign-up to platform activation.
- Reduced owner sign-up time by 50% through cross-functional collaboration with Product and Support, streamlining the initial onboarding journey to accelerate time-to-activation.
- Utilized CRM tools (Salesforce, Salesloft, Tableau) for pipeline management, KPI monitoring, and revenue forecasting to consistently hit activation and conversion targets.
Operations Manager
Prodigy Coffee
Denver
08.2019 - 06.2020
- Managed, trained, and mentored a team of 10-15 youth apprentices from underserved backgrounds through a 12-month professional development program.
- Conducted regular 1:1 coaching and skill sessions, building actionable development plans focused on customer service excellence, resume writing, and professional communication.
- Oversaw daily operations and client relationships while fostering a highly inclusive, growth-oriented team culture designed to prepare apprentices for long-term career success.
Sales Executive & Account Manager
EF Educational & Go Ahead Tours
Denver
09.2016 - 08.2018
- Managed B2B sales for high-ticket travel experiences, executing 60+ outbound prospecting activities daily to establish and nurture client relationships.
- Delivered engaging presentations to enhance customer interaction and advance pipeline progression.
Education
Bachelor of Arts - Global Studies, Spanish
University of Wisconsin-Milwaukee
Milwaukee, WI01-2012
Skills
- Pipeline management
- CRM maintenance
- Salesforce, Salesloft & Tableau Expertise
- Forecasting and revenue optimization
- Workflow optimization
- Process improvement
- Skill development
- Team leadership and coaching
- Training development
- Skill development sessions
- Problem solving
- Effective communication
- Presentation skills
Accomplishments
- Five-time recipient of the Quarterly Excellence Award (most recently Q1), achieving 169% to goal against a highly competitive sales team.
- Presidents Club Winner 2017
Timeline
Vacation Rental Advisor
Evolve Vacation Rental
06.2020 - Current
Operations Manager
Prodigy Coffee
08.2019 - 06.2020
Sales Executive & Account Manager
EF Educational & Go Ahead Tours
09.2016 - 08.2018
Bachelor of Arts - Global Studies, Spanish
University of Wisconsin-Milwaukee