Alexandria Fletcher
Naples,Fl
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Store Manager
Circle K
01.2021 - Current
- Work independently or with a team efficiently to achieve accurate results
- Verify deposits and safe counts daily
- Track lottery, and gift card purchases and keep detailed logs for each
- Utilize and proficiently operate handheld scanners and Radiant
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bartender
Red Lobster
01.2020 - 01.2021
- Bar Setup, Stocking the Bar, Polish Glassware & Bar Clean up
- Drink orders and Cocktail Preparation Behind the Bar
- ID Laws, Wines, Beer, Cordials and all types of liquor
Service Manager
Chipotle
01.2019 - 01.2020
- Lead a team with opening and closing shifts, counted inventories, order supplies, attended company meetings
- Maintained high standards of customer service during high-volume, fast-paced operations
- Maintain a clean and safe environment including bathrooms, dining area and exterior
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Followed food safety procedures according to company policies
- Responsible for a variety of roles, being a cooking, prepping the food, washing dishes & working the line
Cashier/Assistant Store Manager
7-11
01.2012 - 01.2020
- Opening/Closing Store
- Store Orders ( GAUT )
- Train employees and assign work
- Motivate staff providing assistance and support
- Receive payment by cash, check, credit cards, vouchers or automatic debits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Check ID upon purchase of alcohol/tobacco products
Shift Leader
McAlister’s Deli
Naples, FL
01.2016 - 01.2017
- Opening/ Closing Store
- Provided outstanding guest service by greeting customers suggesting menu items
- Training new employees and assign tasks according to management list of duties
- Prepared specialty salads, side dishes and other food products
- Filled and maintained store displays and cases to ensure prompt service for walk-up customers
- Maintained cleanliness and organization of deli counter in accordance with food handling standards and store requirements
Assistant Manager
Dunkin Donuts
Naples, FL
01.2015 - 01.2016
- Supervised both front line and back-of -the-house staff in the performance of their duties
- Ensured all staff followed food safety guidelines
- Made certain staff disposed of donuts that were past the rotation schedule
- Checked coffee freshness
- Resolved any customer complaints
- Performed double-counts of drawers with cashiers for oncoming shifts
- Assigned tasks according to list of daily duties
- Ensured cooking staff wore gloves and hairnets in accordance with OSHA standards
- Made sure certain frying oil was changed according to schedule
- Checked dough and batch quality
- Tracked timeliness of staff arrivals and departures
- Made banking deposits as needed
Front Supervisor/Cash Management
Toys R Us
Naples, FL
01.2013 - 01.2014
- Assist customers with final purchases, questions and concerns
- Operate registers and credit card machines
- Perform assigned duties apart from operating checkout stations, including cleaning, stocking products and balancing registers
- Exceptional customer service leaving every customer satisfied with the toy shopping experience
Education
High School Diploma -
Naples High School
Naples, Fl01.2008
Skills
- Scheduling
- Coordinated leader
- Fast Learner
- Customer Service
- POS Knowledge
- Dedicated Team Player
- Multitasking and Organization
- Customer Service Management
- Friendly and Positive
- Inventory Management
- Store Merchandising
- Team Building and Leadership
Accomplishments
- High School Diploma, Naples High School, 05/2008
Traits
- Dependable
- Well-organized
- Can handle responsibility
- Gets along well with others
- Good attendance
- Lots of energy
- Can maintain cleanliness and safety
- Willing to improve my skills
References
- Rosina Wilson, Manager, (510) 940-5338
- Brittany Parker, Owner, B&J Solutions, (239) 383-4705
- Barbra McDonald, Persona, (239) 601-6275
Timeline
Store Manager
Circle K
01.2021 - Current
Bartender
Red Lobster
01.2020 - 01.2021
Service Manager
Chipotle
01.2019 - 01.2020
Shift Leader
McAlister’s Deli
01.2016 - 01.2017
Assistant Manager
Dunkin Donuts
01.2015 - 01.2016
Front Supervisor/Cash Management
Toys R Us
01.2013 - 01.2014
Cashier/Assistant Store Manager
7-11
01.2012 - 01.2020
High School Diploma -
Naples High School